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Isaac Tam, MD

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Isaac Tam, MD
Penn Primary Care
(4 Reviews)
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440 E Marshall St Ste 100 West Chester, PA 19380
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Consumer Feedback

(4 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3 star average for Recommended
Value
4 star average for Value
New to the area, I took a colleague's recommendation of Penn and Dr. Tam. He spent our time mostly on the computer. After blood results he wouldn't offer prescriptions without more exams. The insurance office incorrectly submitted my visit codes and then sent me s bill that contained services not provided and charges never submitted to insurance. I will not return nor will I ever recommend this clinic or doctor.
by steve xxx.xxx.28.108
April 13, 2012
Like most doctors these days you wait way past your appointment time and then get 10 minutes with the doctor if you're lucky.

I have a couple of complaints i've been telling him about for years and really have not gotten any help with - these are more than minor annoyances - they really bother me. I get the feeling he doesn't care or doesn't know what my problem is. I also get the feel - often - that he doesn't believe me! I am not a hypochondriac and I avoid going to the doctor if i possibly can.

i am seeking a new physician because I sick of the above.

They barely ever answer any of my questions over the phone, and I've had to make way too many appointments. Every time I'd ask a question, it seemed like they were annoyed and didn't want to give me an answer. I understand they're busy, but they should really treat their clients better. There was only a couple of times where the staff was actually able to answer my questions. Most of the time, they'd refer me to their boss or another staff member. Almost every time I visit, I have to remind them who I am, why I'm there, and what my circumstances are. The waiting room here is spacious. I never feel like I have to sit too close to someone or that it is overcrowded.
by Dirk
February 13, 2012
I'm undecided if I would refer any of my friends or family here. I'm not sure if I loved them that much to be honest. Sometimes, I have to persuade them that I have an important concern that needs their attention. There have been times that they've paid attention to my concerns, but not many. Their primary concern is what's best for me, and they only give me the advice that would benefit me the most. It is so refreshing to see a provider that you can tell truly cares about their appearance. They strive to maintain a professional appearance and look their best at all times. I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a huge staff that's very knowledgeable and qualified.
by dirk
May 09, 2011
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
by Anonymous
May 04, 2011
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Map and Directions
440 E Marshall St Ste 100, West Chester, PA 19380