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Steve Chen, MD

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Steve Chen, MD
Lancaster Gastroenterology Inc
(7 Reviews)
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2110 Harrisburg Pike Ste 301 Lancaster, PA 17601
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Consumer Feedback

(7 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
1.5 star average for Value
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Was this provider's office too cold?
No, it was fine
Did this provider wear an obnoxious cologne?
Not at all, their cologne smelled great
by Anonymous xxx.xxx.212.141
July 01, 2013
Was this gastroenterologist's staff friendly?
Yes, they went above and beyond
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
February 25, 2012
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Was this provider's office clean?
Yes everything was neat and sterile
by Anonymous
January 24, 2012
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did this provider answer all of your questions?
Yes
by Anonymous
January 05, 2012
seems okay. Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are. I have never seen a coupon for this provider, nor do they ever have specials or promotions going on. I don't think they like to help people save money. The staff was okay. They never made me feel uncomfortable for asking any question. They answered most of my questions but I could have used more information.
by me
August 15, 2011
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
by Anonymous
August 05, 2011
They respect your dignity and modesty in a caring and compassionate environment. All of the staff are terrific, and I've had Dr. Chen perform both colonoscopy and endoscopy. No pain at all, and he provided prompt information and results while I was still there post-procedure. Even pre-colonoscopy with the laxative prep at home was easy, with a tasteless, odorless mixture to add to your own beverage. Don't put it off any longer!

This provider has so much helpful information available online. They have an impressive website that's easy to use, with videos and extensive information on their services. They also have a great online presence in multiple directories. They always made sure that I wasn't in any pain.
by Lady Greyhound
April 29, 2011
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Map and Directions
2110 Harrisburg Pike Ste 301, Lancaster, PA 17601