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Charles Givens, MD

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Charles Givens, MD
Southern Berks Family Medicine
(9 Reviews)
> Get Phone Number & Directions
11 Fairlane Rd Ste Ground B Reading, PA 19606
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Consumer Feedback

(9 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
2 star average for Value
Was it easy to make an appointment with this provider?
I waited longer than I wanted to, but it wasn't terrible
Did this provider answer all of your questions?
Yes
Would you recommend this family doctor to others?
Yes
Was this family doctor's staff friendly?
Friendly Enough
by Anonymous xxx.xxx.94.202
March 07, 2013
The wait was absolutely ridiculous. It messed up my entire day. Not only were they able to provide everything they promised me, they went above and beyond and exceeded my expectations. They could work on improving their level of customer service here. It wasn't the worst that I have seen, but overall I left unimpressed. Don't call this provider if you're in a hurry. Every time I call I have to wait on hold forever. I think I got a gray hair the last time I was waiting. I had to wait a while after I arrived for my appointment. The staff didn't even keep me updated about how much longer it would be.
by Jane Doe
March 02, 2012
Is this business handicap-accessible?
Yes, it was handicap-accessible
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous
January 13, 2012
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Does this provider have helpful information available online?
Yes, but very little
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
by Anonymous
November 19, 2011
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Were the waiting room chairs comfortable at this family doctor's office?
Yes
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did they follow up with you after your appointment?
No. I still haven't talked to them.
by Anonymous
July 07, 2011
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
by Anonymous
June 05, 2011
Were the waiting room chairs comfortable at this family doctor's office?
They were average
Did this provider promise services he/she couldn't provide?
A few, but not too many
Did you experience unnecessary pain during your visit?
No
Does this provider welcome questions?
Yes, they don't mind answering my questions
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
by Anonymous
April 05, 2011
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
by Anonymous
March 31, 2011
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
by Anonymous
March 29, 2011
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Map and Directions
11 Fairlane Rd Ste Ground B, Reading, PA 19606