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Neal Mermelstein, DO

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Neal Mermelstein, DO
Mayfair Professional Offices
(9 Reviews)
> Get Phone Number & Directions
7439 Frankford Ave Philadelphia, PA 19136
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Consumer Feedback

(9 Reviews)
Service
4 star average for Service
Environment
5 star average for Environment
Expertise
4 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
5 star average for Value
They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice. I was given a polite greeting when I walked in. It was nice to be acknowledged. One of the first things I noticed about this business was how many different areas of the building were handicap-accessible. I have been to other places where I couldn't tell how someone in a wheelchair could even enter, but they really spent a lot of time to accommodate people with all different needs. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased.
by mjc xxx.xxx.53.118
November 09, 2013
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Did you experience unnecessary pain during your visit?
No
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did this provider prominently display their diplomas or business license?
Yes
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
by Anonymous xxx.xxx.9.172
May 22, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.86.189
August 30, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.20.137
August 28, 2012
I have full faith and confidence in Dr. Neal Mermelstein and his brother, Dr. Alan Mermelstein. Their staff is always helpful with insurance-related referrals.

I have been a patient for over 10-years. Neal Mermelstein for primary health needs, and Alan Mermelstein mainly for lower-GI health needs.
by Jeff Frazier xxx.xxx.108.1
July 24, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.133.136
June 21, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.1.106
June 07, 2012
They always make sure to return my phone call as soon as possible. They've never left me waiting. I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered.
by Linda G
February 13, 2012
The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy. One of the first things I noticed about this business was the level of detail and attention to make the building handicap-accessible. Even the bathrooms were designed to be accessible with doors wide enough to accommodate wheelchairs and grab bars in the stalls. You could tell they really made an effort to accommodate people with all different needs. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time. I've never seen anyone who is more respected by their staff. The entire staff only had great things to say about working there, and it made me want to return all the more.
by Mary
March 01, 2011
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Map and Directions
7439 Frankford Ave, Philadelphia, PA 19136