Matthew Mak, MD

Matthew Mak, MD
T Matthew Mak Inc 33790 Bainbridge Rd Ste 201 Solon, OH 44139
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Consumer Feedback

(15 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Dr. Mak and his staff are amazing! The office runs efficiently. The care and follow-up very professional. As for my cataract surgery, I arrived at the office with 20/70 vision in my right eye and after surgery my vision was 20/30! I highly recommend Dr. Mak for your eye care.
Exceptional staff
Can't say enough about Dr. Mak's care for his patients. Also his explaination of what the problem and diagnosis is. His atitude and manner makes you feel comfortable and assured that all is well. And there is no topping his staff. They are so nice and too make you feel that you are in good hands. Everyone keep up the good work. I would recommend Dr. Mak and the staff to anyone without hesitation,and I have done so.
Very thorough and pleasant
Was the waiting area spacious?
No, it was rather cramped
Does this provider ever overbook appointments here?
Yes, there is a definite trend of overbooking here
Did this provider leave you unattended for an extended period of time?
Yes, I was left alone too long
How would you compare this provider to others in his/her field that you have visited?
Not the worst, but certainly not the best
Has this provider ever cancelled your appointment on you last minute?
Yes, I'm never confident that my appointment will actually happen
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Are you going to visit this provider again?
Without a doubt!
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did this provider answer all of your questions?
Every question I had was answered thoroughly
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