Catherine Kelly, MD

Catherine Kelly, MD
Medical Arts Family Practice 2041 Valleygate Dr Ste 202 Fayetteville, NC 28304
Add a Review

Consumer Feedback

(8 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
I have been seen at this practice for about 6 months now, and found the staff to be very friendly, especially the ladies in the front office/reception area. They also say hello when you arrive. Both of the physicians are knowledgeable, and spend time listening to your needs, and reviewing your health history. They are extremely caring.
At times, there are issues with wait times, but only when waiting to get lab work done. That part of the practice is outsourced to a different vendor, and they are not as friendly/customer-service oriented. Overall, though, I am very, very satisfied with my medical care here.
by Bubba J xxx.xxx.185.145
August 01, 2013
Did you spend a lot of time in the waiting room at this provider's office?
I waited forever for my appointment!
Was the waiting area spacious?
Yes, extremely spacious
Does this provider have a good professional reputation within your community?
Not really, it could be better
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Did this provider seem irritated to be working with you?
Yes, they seemed like they wanted to be somewhere else
by Cheryl T. xxx.xxx.15.118
June 27, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Did this provider rush your appointment?
No
by Anonymous xxx.xxx.95.67
July 31, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.59.39
July 09, 2012
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Was this provider's office too cold?
No, it was fine
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous
December 03, 2011
The staff at this facility always go above and beyond. They never complain about anything, and I know I can always count on them. Just as a side note, this business is really conveniently located and is close to everything. One thing I noticed about their office was how absolutely clean and fantastic it smelled. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. Mr. Jackson took extra time with me to make sure all my questions were answered and that I had everything I needed before leaving.
by Bkhair
September 29, 2011
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Was the waiting area spacious?
Yes
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider give unbiased advice?
Yes
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
by Anonymous
April 04, 2011
Did this provider seem up-to-date with the current advancements in their field?
They seemed to know enough
Does this provider treat every client equally?
Not at all, they only make time for their favorite clients
Did you experience unnecessary pain during your visit?
No
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
by Anonymous
March 28, 2011
Add a Review