Mark Hoeplinger, MD

Mark Hoeplinger, MD
Western NY Ear Nose & Throat 3626 Seneca St Buffalo, NY 14224
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Consumer Feedback

(19 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
I have only had 1 visit to this office and on my initial consultation i had a Physician Assistant, Nurse and Dr. Stachiw all check my ears, nose and throat. The P.A. suggested to me they could get a better look in my nose with a scope, at this time i was not told that this scope is a out patient surgery procedure, it consisted of the P.A. using a industrial style air blow gun to spray decongestant from a bottle into my sinuses, she forgot to let go of the button and sprayed both of my eyes, she sprayed something to numb my sinus and used a small scope she said would only enter my nose 1", the nurse and dr. also took a look, approximately 5 minutes of their time and they bill my insurance over 400.00 and i am responsible for 285. because of a deductible. Got nowhere with insurance, their billing or secretary, i was never told this was a surgical procedure, i was told it was a exam and initial visit. Be cautious if you go to this office i feel they should have informed me they were going to submit it as a surgical procedure.
by 1 time patient xxx.xxx.210.117
August 13, 2014
Would you recommend this doctor to others?
I Already Have
by Anonymous xxx.xxx.47.6
April 21, 2014
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Was this provider's staff friendly?
Yes
Were the waiting room chairs comfortable at this ENT Otolaryngologist's office?
They were average
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
by Anonymous xxx.xxx.12.34
October 11, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.184.178
September 18, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.188.191
September 06, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.225.242
September 04, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.151.170
August 03, 2012
Would you refer this provider to a family or friend?
Yes
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Did you leave the office feeling satisfied with your visit?
Yes
Was it easy to make an appointment with this provider?
Yes
by Anonymous
February 22, 2012
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
by Anonymous
January 24, 2012
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Does this provider treat their staff well?
Yes, they treat their staff with respect
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Was the waiting area spacious?
Yes
by Anonymous
October 19, 2011
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