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Sara Kenamore, MD

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Sara Kenamore, MD
Westchester Pediatrics
(8 Reviews)
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99 Fieldstone Dr Hartsdale, NY 10530
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Consumer Feedback

(8 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4.5 star average for Recommended
I decided to write this review based on the fact that I have just gotten a bill even though I have not gone to this practice. And, I will tell you exactly why I didn't go to this practice.

My son was sick for over 3 weeks with some sort of virus and had recurrent vomiting and diarrhea. When I called Westchester Pediatrics, it was around 2:30 and I was told that if I wanted to come in that day, it would have to be by 4PM... but even before I decided on it, a nurse got on the phone and was pretty much belittling me about my son's condition. She told me that she or a doctor "may be calling me back." She did call me back to tell me to take my son to a hospital in Long Island... why would they tell me to go to a hospital in LI when I live in White Plains??? Were they afraid that I would go to the ER in the middle of the night where they have privileges and I would name one of their doctors as my son's PCP and they would have to come in for a consult? Naturally, this interaction left a bad taste in my mouth so I called and cancelled the appointment the day before the appointment.

And, now, they send me a bill for not showing up for their appointment. These people are crazy. There are way too many pediatricians in the area who are way nicer and know what they are doing. I'm glad I didn't go here... Horrible experience
by Horrible Experience xxx.xxx.251.229
April 04, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.101.115
May 03, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.70.177
March 12, 2012
We have been going to this practice for many years because the doctors are knowledgable and efficient. However, the office staff is extremely rude and unprofessional. No one acknowledges you when the enter the office, and when they finally do it is with barely concealed contempt. They do not where name tags or identify themselves by name when answering the phone. I assume this is so you can not complain about them when you see the doctor. If you ask to speak to a doctor, they act as if you are requesting a special meeting with the President. It is really a shame, because the doctors are very good, but the staff makes you feel like you are nothing but a serial number. I know several families that have left the practice in search of a more caring environment. Also, the cleanliness of the waiting area leaves something to be desired.
by Cathy
December 27, 2011
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Was the waiting area spacious?
Yes, extremely spacious
by Anonymous
July 14, 2011
Did this pediatrician have good bedside manner and were they well-liked by your child?
Yes, and my child loves them!
Did you experience unnecessary pain during your visit?
No
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Anonymous
June 28, 2011
They either didn't read my information or didn't pay any attention to it. Even though they had my information right in front of them, I kept having to explain it to them and remind them why I was there. I didn't feel completely safe when I arrived for my appointment because the building wasn't in a very safe neighborhood. They should maybe consider moving somewhere else if they want clients to return. I felt like my needs were mostly met, but they didn't make any extra effort. The staff is extremely rude.They will not take your busy schedule into consideration . They also will charge you hefty cancelation fees but have no problem making you sit in there waiting room all day. Some of the Doctors are good, but the whole experience is not wrth the aggrevation. Do your self a favor and find a better pediatric group.
by Unhappy parent
May 23, 2011
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Do other parents within your community respect this pediatrician?
Absolutely! Every parent in my community thinks very highly of them
Did this provider have an entertaining selection of waiting room magazines?
Absolutely! They were very entertaining!
Did this provider listen to your input and concerns?
Yes
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous
March 15, 2011
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Map and Directions
99 Fieldstone Dr, Hartsdale, NY 10530