Philip Penepent Jr, MD

Philip Penepent Jr, MD
5196 Genesee St Bowmansville, NY 14026
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Consumer Feedback

(15 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did this provider answer all of your questions?
Yes
Does this provider welcome questions?
Yes, they don't mind answering my questions
by Anonymous xxx.xxx.152.83
December 15, 2013
How would you compare this provider to others in his/her field that you have visited?
Not the worst, but certainly not the best
Did the staff make you feel uncomfortable when you called with questions or concerns?
Somewhat, they should have been more polite
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Would you recommend this internist to others?
No
by Anonymous xxx.xxx.61.102
July 02, 2013
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Did this provider use excessive foul language?
Somewhat. It was a little excessive.
Did you experience unnecessary pain during your visit?
No
Does this provider have helpful information available online?
Yes
by Anonymous xxx.xxx.101.29
March 28, 2013
Does this provider use current and safe equipment?
Yes
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
by knocky xxx.xxx.142.251
February 08, 2013
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Were you able to relax during your appointment?
Yes, I was completely at ease
by Anonymous xxx.xxx.6.70
December 03, 2012
Does this provider remember you and your circumstances at every appointment?
Yes
by Anonymous xxx.xxx.194.5
October 04, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.236.79
September 18, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.115.214
July 25, 2012
Was this provider's office clean?
Yes everything was neat and sterile
Would you refer this provider to a family or friend?
Yes
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
by Anonymous
January 02, 2012
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
by Anonymous
December 05, 2011
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