Does this provider adhere to the customer is always right policy?
                        
                        
                            Sometimes, but not always
                        
                        
                            Did a staff member acknowledge or greet you when you entered?
                        
                        
                            No, no one seemed to notice I was there
                        
                        
                            Did this provider have an entertaining selection of waiting room magazines?
                        
                        
                            Somewhat, but they need a bigger selection
                        
                        
                            Did you feel safe in this provider's care?
                        
                        
                            No, I was scared
                        
                        
                            Is this provider willing to pursue advice from other providers when necessary?
                        
                        
                            Not at all. They were too arrogant to ask for any assistance, even though they knew it would help