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Richard Farrell, MD

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Richard Farrell, MD
Saratoga Family Practice
(14 Reviews)
> Get Phone Number & Directions
29 Ave C Ste 1 Saratoga Springs, NY 12866
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Consumer Feedback

(14 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
2 star average for Value
My husband went to Dr. Farrell for several years. My husband had complained of frequent urination and Dr. Farrell blamed this on diabetes and didn't want to do a PSA as he felt they sometimes came back with a false positive. Finally I had my husband change drs. and had a PSA done. The number was extremely high and after seeing a specialist, my husband was diagnosed with cancer of the prostate. I believe if Dr. Farrell had done this test earlier we would have not let this go so long and have a better chance of recovery.
by Ruby Grande xxx.xxx.115.142
June 24, 2014
The check in staff was discourteous and cold. Mechanic. I have waited in the past for 30 minutes plus when I had afternoon appointments - and chalked it up to getting behind schedule. Today I had a 9:30 appointment and watched not one patient in the waiting room go in, actually one came out and waited over 15 minutes for some paperwork. A pharmaceutical rep was granted more pleasantries and a faster audience than us patients. After over 45 minutes without even an apology for my waiting - I walked out. Oh, and if you are uncomfortable around dogs - don't go here as his dog is the first one to greet you when you do finally get through the door. Crotches beware!!
by Upset with PCP xxx.xxx.61.141
March 27, 2014
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Anonymous xxx.xxx.55.195
January 13, 2014
Were you able to relax during your appointment?
Not really, I was a little uneasy
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Did this provider prominently display their diplomas or business license?
Yes
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Was it easy to make an appointment with this provider?
Practically Impossible
by Anonymous xxx.xxx.127.93
October 15, 2013
The draft is phony not real based on the questions answered. The questions on the survey do not portray any real sense of what you expect going to a doctors. I would like for once a survey to reflect the option to enter in your opinion rather than multiple choice that still doesn't provide the correct answer so you have to select skip.
by Alias xxx.xxx.16.221
December 04, 2012
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Was this provider's staff friendly?
Yes, they went above and beyond
Was this family doctor's staff friendly?
Yes, they went above and beyond
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
by Anonymous xxx.xxx.151.234
October 21, 2012
Was this provider late to your appointments?
No, they were on time
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous xxx.xxx.66.144
October 18, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.37.157
July 16, 2012
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous
January 04, 2012
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Would you recommend this family doctor to others?
No
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was the waiting area spacious?
Yes
by Anonymous
September 23, 2011
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Map and Directions
29 Ave C Ste 1, Saratoga Springs, NY 12866