I am currently 28 weeks (7 months) pregnant and looking of an OBGYN in NJ. I was looking to have a consultation with one of the doctors at the Women’s Healthcare Group. I called to setup the consultation and was told (multiple times, with a bad attitude) I HAD to transfer over all my medical information before I can be seen. As I informed them multiple times that “I will not be transferring anything over until I have decided on the doctor I want to see, that is why I am setting up a consultation.” After some back and forth they finally set up an appointment. However, I was then TOLD that I had to pay a co-pay for the visit. After speaking with my insurance company was assured that I was 100% covered and did not have to pay anything for a consultation, I informed them immediately which I then received a very condescending “well that’s good news for you.”
As I walked into the office I noticed two women at the front desk, one younger and one middle aged. The younger girl stared at me with a nasty look as I approached them. Once I gave them my name and informed them why I was there, I was met with a very nasty attitude (from the young girl) as they proceeded to tell me that my insurance company is wrong and I had to pay to see the doctor. They said because they were putting me in their system as a new patient. Once again I informed them that I am NOT a new patient that I am there to talk to a doctor to determine whether or not I wanted to be a patient, hence the consultation. I once again informed them that, as my insurance company noted, they need to process the claim as a consultation and not as a patient visit because I am not being examined. They once again forcefully (again, the attitude came more from the younger one) told me that my insurance company is wrong and I have to pay to see the doctor. I was told that if I didn’t like it to call the head nurse (manager) and speak with her. BTW I had called and left her a message in which she never returned. So in response to them in regards to calling the head nurse I told them that I would not chase someone that will not call me back, if she would like to speak with me they have my number.
The staff is very rude, excluding the middle aged woman at the desk that tried to help and asked me not to get upset as this was a very upsetting visit.
I have not met any of the doctors but according to the staff the doctor did not want to see me until I paid (again, something I am 100% covered for and did not need to pay anything). I will not be going back there, for anything!
I had a bad feeling as soon as I called and was met with a bad attitude over the phone but I tried, only to get upset, get a headache and not see any doctors.
I've never seen anyone who is more respected by their staff. The entire staff only had great things to say about working there, and it made me want to return all the more. They always made sure that I wasn't in any pain. Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last appointment. They are so thoughtful and amazingly sweet, I just love this place. One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all.
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