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Wan-In Koo, DO

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Wan-In Koo, DO
St Charles Clinic
(15 Reviews)
> Get Phone Number & Directions
1101 Highway K O Fallon, MO 63366
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Consumer Feedback

(15 Reviews)
Service
3 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
Dr. Koo is very pleasant and willing to answer all questions during an office visit. The office staff is very professional and the wait time is about average at 20 minutes.
by jj xxx.xxx.215.195
May 28, 2015
Did this family doctor answer all of your questions?
Yes
Would you recommend this family doctor to others?
Yes
Was this family doctor's staff friendly?
Yes
Were the waiting room chairs comfortable at this family doctor's office?
They were average
Did this provider give the impression that they cared about your concerns?
Yes
by Anonymous xxx.xxx.3.112
March 05, 2014
Every time I had a concern, or if I called to ask a question, the staff made me feel like I shouldn't have called. They weren't helpful at all. Every time I've called and left a message, I've never heard back. It's extremely annoying. They don't treat their clients equally at all, and only make time for their favorite clients. If they didn't like me, they didn't make time for me. Everything I told them seemed to go in one ear and out the other. I didn't feel like they cared about what I had to say at all. I couldn't believe how rude and inconsiderate they were.
by mroggers xxx.xxx.57.167
November 13, 2013
by Anonymous xxx.xxx.216.37
September 24, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.167.120
April 19, 2012
I went in for knee pain. I hobbled to the furthest room in the doctor's office and sat and waited for over 30 minutes to see the doctor. She came in, looked at it, tried to stretch it, etc which is all ok. I mentioned my history of gout and suggested that was probably what it was (as I had no recent injuries). She acknowledged that it could be gout. But, she then told me that I needed to get an X-ray, an MRI, and schedule a visit to an orthopedic surgeon. I was floored. Was any of this really necessary? (Turns out, the answer is no - my knee has been fine for over a month now). She did write a prescription for the pain (med was typically associated with gout). Needless to say, I will be looking for a new doctor.
by "Practice" not made perfect
February 23, 2012
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous
January 29, 2012
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Does this provider remember you and your circumstances at every appointment?
Yes
by Anonymous
January 20, 2012
Was this provider's office too cold?
No, it was fine
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Would you recommend this family doctor to others?
Yes
by Anonymous
January 11, 2012
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did the staff make you feel uncomfortable when you called with questions or concerns?
Yes, they made me feel like I shouldn't have called
Was this provider argumentative or easily angered?
No, they were very calm and understanding
by Anonymous
November 14, 2011
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Map and Directions
1101 Highway K, O Fallon, MO 63366