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Lake Geneva Oral & Maxillofacial Surgery Limited

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Lake Geneva Oral & Maxillofacial Surgery Limited
Lake Geneva Oral & Maxillofacial Surgery Limited
(8 Reviews)
> Get Phone Number & Directions
312 Center Street Lake Geneva, WI 53147
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Consumer Feedback

(8 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Quality of work OK. Way over priced and billing department is dysfunctional. Buyer beware!
by Chadnov xxx.xxx.9.231
December 28, 2015
They do not bill your insurance company for 3 months so they can start charging there Administrative fee. They didn't submit anything to my insurance until Jan 2015 when the work was done in Sept 2014. Each time I call when they sent me a bill was one excuse after the other.

Took me 3 times calling with the insurance information. Each call the person repeated the information I gave them but the next time I called they said they have still not received the information from me. They kept saying they could not submit to the dental until they received the denial from the health insurance but low and behold then they submit to dental company without the correct codes that they said they needed to submit to the dental company.

I call them again and they say they haven't received the denial.... but somehow they did submit to the dental company only took them 4 months to do all the while charging service fees for work they aren't even doing.

I would never recommend this office because customer service is a not in their vocabulary

If a provider doesn't want to do the paper work to an insurance company for months on end then it should not fine the clients.

As a consumer you expect more from a place that says they accept insurance but then drag their feet in putting paper work in just to jack up there cost of service

I am now working with the dental company and submitting the correct paper work that they should have as they still have not.

They should be a shamed
by Rochelle xxx.xxx.68.216
February 02, 2015
Does this provider always put the customer first?
Yes, they always put customers first
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
by Anonymous xxx.xxx.97.9
January 11, 2013
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
by Anonymous xxx.xxx.209.48
September 26, 2012
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Does this provider promptly return your phone calls?
Yes
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Stacey Schultz xxx.xxx.75.82
September 19, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.211.117
August 18, 2012
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Anonymous xxx.xxx.0.30
July 03, 2012
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
by Anonymous
October 24, 2011
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Map and Directions
312 Center Street, Lake Geneva, WI 53147