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Ruth F Cauthen DDS

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Ruth F Cauthen DDS
Ruth F Cauthen DDS
(8 Reviews)
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2200 Colonial Avenue Suite 12 Norfolk, VA 23517
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Consumer Feedback

(8 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
3 star average for Expertise
Staff
3.5 star average for Staff
Recommended
2 star average for Recommended
Value
2 star average for Value
She was very informative about by son's dental visit
by Cristy xxx.xxx.5.50
December 29, 2017
Was the water they used during your teeth cleaning a comfortable temperature?
Yes, it was fine
How would you compare this provider to others in his/her field that you have visited?
Not the worst, but certainly not the best
Did this provider pressure you to purchase any unnecessary products during your visit?
Somewhat
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
by Rich xxx.xxx.106.137
February 03, 2014
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous xxx.xxx.177.193
April 25, 2012
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did this dentist answer all of your questions?
None of my questions were answered
Would you recommend this dentist to others?
Absolutely Not
by Anonymous
September 02, 2011
The whole office is terrible! Don't be fooled by their beautifully decorated waiting area. The billing staff has some outrageous way to calculate co-pay where you end up paying 75% of the procedure up front even though my insurance covered 90%. This left my husband and I with a huge credit on their books which, till now (from January), they still have not returned despite my many calls to their office (something about an offsite bookkeeper which means an avg waiting period of 4 weeks to get a refund check--BS if you ask me since I've been waiting MONTHS). For our actual visits the dentists did the work on us and rarely explained what they were doing and only told you at the very end what they recommended. They told my husband he had 6 cavities and that I had 4. After getting tired of their billing procedures (and reading some reviews here) we went to another dentist for a second opinion and it turns out he only had 2 and I had ZERO cavities. Unfortunately a few of the 'cavities' had already been filled with this office. Even now my husband has terrible pains from the fillings which were not set correctly. We will be going to our new dentist this month to have them redone (more unnecessary expenses). All that said, there is one other dentist working there (who does not have the Cauthen name). She was very professional and great at explaining. She should definitely get the out of that office. Considering all the faults with this dental office, my husband and I couldn't justify staying with this office for this one dentist. I would definitely not recommend this place. I am going to call their office again today to ask about when the check for our balance will be sent to us.
by jalapena2004
July 13, 2011
I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. I was given a polite greeting when I walked in. It was nice to be acknowledged. I didn't experience any pain during my teeth cleaning. They are always very careful and gentle. The restrooms were very well-stocked at this provider's office. They always have toilet seat covers, paper towels and toilet paper and never run out.
by Monique R.
May 23, 2011
Horrible!! She informed me that I had 10 cavities. I didn't believe this and went to get a second opinion and found out that I actually only had 1 cavity and a replacement filling!!! My new dentist couldn't believe she was going to fill that many of my teeth for no reason!! She charges way too much for absolutely unnecessary procedures. She is also very rude to her staff and doesn't explain procedures properly to her patients. Please find another dentist and don't let her waste your time and money.
by BDurden
January 13, 2011
Dr. Cauthen is the best dentist I've ever had. She is does excellent work, genuinely cares for her patients, is very honest in assessing your needs and fair with pricing procedures. I'm so glad I found a dentist I now have a regular dentist I can trust and feel comfortable with. Thanks! --Stacy Wade
by swade
July 24, 2010
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Map and Directions
2200 Colonial Avenue Suite 12, Norfolk, VA 23517