I had an appt with berks endo when I got a phone call from the office manager saying they could no longer see me, because I was non-compliant because I apparenlty last time I was there I did not want her to spray that freezing stuff they spray directly on the tooth, after she already did it and with a bad tooth that is pure pain, never did anyone say anything to me at the time or after. I liked the dentists but this lady took it upon herself to dismiss me from the practice with a bad tooth, unbelievable pain on antibiotics and have no where else to turn now except to get it pulled. she would not let me talk to anyone on the phone and was very cold. I hope the doctors see this and how she treats their patients, since she would not let me talk to anyone. I did not deserve this at all. Thank you so so much for another night of pain and misery.
This is the third time I have used them for a root canal. Today there was a bit of confusion, I thought I was getting the root canal and it was just a consultation- something missed between me, my dentist and them through making appointments. I took the day off of work with no pay and was pretty worried about this, knowing how long a root canal takes. I still don't know where the fault or confusion lies, but the Doctor offered to work through her lunch. I told her thank you, I appreciate that but I would be more than happy to look at the schedule and see the next time I could get it. She said she really thought that it would be best to get it done that day, so I accepted. One of the assistants came in, not knowing the Doctor just came in to explain this all to me and she had the same message, but it was a wee rude and i believe used the words "bending backwards" for me after I offered to make another appointment. I still am 105% thankful that the Doctor was so willing to work through her lunch and will be sending her a gift card for lunch somewhere since I ruined hers on this day.
My husband had been having pain on and off with a tooth for 2 years. He was finally referred to an endodontist. When he arrived, they had the room all set up for a root canal. The dentist came in and asked him a bunch of questions, then he looked at the x-ray the assistant took. He examined the area with a special light and quickly determined that a root canal was not appropriate, due to an unusual kind of crack in the tooth, and the tooth needed to be extracted. When I told our regular dentist this, he was very impressed, as he stated a lot of endodontists would have just done the root canal anyway "just to see if it helped". I was very glad my husband did not have to go through the root canal procedure, which is not cheap, on a tooth that had to be extracted anyway. We definitely recommend this office and will go back ourselves in the future if needed.
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