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Fox Ridge Dental Associates

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Fox Ridge Dental Associates
Fox Ridge Dental Associates
(8 Reviews)
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292 W Ridge Pike # 2 Royersford, PA 19468
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Consumer Feedback

(8 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
5 star average for Staff
Recommended
2 star average for Recommended
Did they follow up with you after your appointment?
Yes.
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did this provider pressure you to purchase any unnecessary products during your visit?
Somewhat
Is this business handicap-accessible?
No, I didn't see any ramps or wheelchair accessibility
Did this provider answer all of your questions?
Yes
by Brand xxx.xxx.177.53
January 25, 2013
Their office was clean enough, nothing special though. They were very polite and seemed genuinely concerned for my well being. I was mildly frustrated that very few of my questions got answered and they automatically used an upgraded material my insurance didnt cover without offering me the option. I really needed to know a lot more than what I got out of that appointment. The major probelm is the billing office. Ruthy (billing mgr) doesnt return phone calls. My wife and I paid in advance for a procedure and it was determined that we had over paid. Months later, I am still getting the run around and havent received any refunds. BEWARE!!!
by PVerwey xxx.xxx.74.2
November 26, 2012
Does this provider welcome questions?
Not at all. They ignored my questions
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not really. I had to schedule an appointment for most of my questions.
Did the staff call you to remind you about your upcoming appointment?
Yes, they called me a few days before my appointment
Does this provider remember you by name?
No, I always have to remind them
by Anonymous
November 18, 2011
Do this dentist have a good professional reputation among other dentists?
Yes, they are recommended by other dentists
Was this dentist's staff friendly?
Yes, they went above and beyond
Was the toothpaste used during your cleaning enjoyable?
Yes
Were you able to watch TV during your dental procedure?
No, but I was able to read a magazine
by Anonymous
September 15, 2011
Would you recommend this dentist to others?
No
Does this provider remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
Did this dentist provide helpful oral health techniques you could practice at home?
Not really, I was given a couple tips but not very many
by Anonymous
June 29, 2011
This is my email to them. Should sum it all up:
I have been a client of Fox Ridge Dental for years now and I must say that I now must move on. Your level of customer service has dropped to well below acceptable levels. I tried to use your online service, which was supposed to be an added convenience, only to be ignored twice. I then proceeded to call to try to make an appointment and was put on hold for 10 minutes and had to hang up because my break at work was over. I then tried the online appointment service for a third and fourth time only to be messaged back saying that I needed to contact your staff on the phone to try to schedule another time that would work. There is a level of professionalism and customer service that earns you customers for life and there is another level that gets you bad word of mouth and disgruntled customers. I am emailing to inform you that you are in the latter and will not be receiving anything but a request for my dental records when I find a good dentist. I sent out a check for the $44 that you guys found the time to request even when you didn't have the time to call me to help me with rescheduling an appointment. I hope that you guys someday return to previous levels of courtesy.
by Better service from prison workers
April 25, 2011
I over paid this dental office $300 in July 2006 and it is now March 2008 and I have not received my money back. I have requested it in person several times and they say I will get it, but never do.

I paid a lot of money for a crown in 2006, which had to be re-done in 2007. I call this bad dentistry and bad policy.
by loro102
January 01, 2010
by DentalVisit
January 01, 2010
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292 W Ridge Pike # 2, Royersford, PA 19468