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Lilac Family Dental Care

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Lilac Family Dental Care
Lilac Family Dental Care
(5 Reviews)
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214 West Commercial Street East Rochester, NY 14445
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Consumer Feedback

(5 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did this dentist provide helpful oral health techniques you could practice at home?
Definitely. I was given a thorough explanation about many techniques I could practice at home
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did this dentist allow you to regularly rinse your mouth during your procedure?
Absolutely, I was able to rinse every few minutes
by c smith xxx.xxx.205.78
September 14, 2013
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Did this dentist practice good oral hygiene?
Definitely! They had one of the brightest smiles I've ever seen!
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Is this business handicap-accessible?
Yes, it was handicap-accessible
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
by Betsy xxx.xxx.116.153
March 18, 2013
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Did your teeth cleaning feel rushed?
Not at all. They took their time and made sure I was satisfied
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
by Diane R. xxx.xxx.165.4
March 17, 2013
Had an amazing appointment last week. Dr. Brunelle is an amazing dentist. The assistant let me know she was training a new assistant and did X-rays on me and the new assistant did very well. Didn't seem new at all actually. I plan to come here from now on and let everyone know about you guys!
by Satisfied! xxx.xxx.82.112
November 08, 2012
Just a warning, they do not adhere to the customer is always right policy no matter what the situation is. There for an emergent situation, and he seemed more concerned with setting up long-term appointments than treating my emergency. Not one smile from the dentist, didn't look me in the eyes. Became accusatory. They never listen to customers complaints and argue with them instead of trying to correct the situation. That's just bad business. I was completely distressed during my appointment. I was unable to relax and ended up having to leave. I was hoping that he would be sympathetic to my situation and understand where I was coming from. Instead, he made it completely obvious that he didn't care about me or what I had been through, just booking future appointments. I have rarely been this angry, but I was totally put off and do not recommend the male dentist in this office to anyone. I didn't have to wait at all after I arrived for my appointment. They were running right on time, which was the one good thing about the office. The staff was quite pleasant, the male dentist was a cold fish with obvious delusions of godhood.
by angry
October 11, 2011
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Map and Directions
214 West Commercial Street, East Rochester, NY 14445