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Cooper Oral & Maxillofacial Surgeons

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Cooper Oral & Maxillofacial Surgeons
Cooper Oral & Maxillofacial Surgeons
(15 Reviews)
> Get Phone Number & Directions
2 Plaza Drive Sewell, NJ 08080
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Consumer Feedback

(15 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
4 star average for Value
I regret the day I walked in the door of this office. Today I suffer from depression over my experience with Cooper Oral.
The procedure (Ameloblastoma Resection) that was supposed to leave me looking normal with minimal scarring and numbness that I was told would be the width of an index finger was all false. There is also an issue with my bite, which I was told was an existing cross-bite by the Doctor.
Today I look like a freak due to the fact that the device they put into my face breached my lower left jaw leaving a hole in my face. The surgery to fix this issue left me with a large lump on the left side of my jaw and a big gash where the hole was. I am also numb from my neck to my lower lip on both sides of my face.
The doctor tried to convince me that the abnormality is due to jowling because of my age (65). I
have pictures before and after the resection and before and after the attempted insertion of this device that will show that the deformities were caused after the 2nd surgery. I also have an identical twin brother that does not have this sudden jowling look. Both my dentist and I know that I did not have a cross-bite prior to the surgery.
The office staff was for the most part was a pleasure to deal with except for the person interfacing with the insurance carrier. I was lied to about getting confirmation for an expensive office procedure. After convincing her that this was medical and not dental, I was called later that day after an office visit and told that Cigna approved the pre-determination. Later on after the procedure was performed, I found out Cigna was never contacted and refused to pay the claim. I had to prove that this was related to the original medical claim and got it resolved.
There are countless other negative things I can write about my experience with Cooper Oral, but when it comes to their professionalism, they dropped the ball in regards to me and left me with severe depression.
by EricS xxx.xxx.248.134
August 05, 2015
Does this provider have helpful information available online?
No, just a basic listings page
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous xxx.xxx.203.33
December 04, 2013
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Are you confident that this provider will continue working with you until a solution is reached?
Not really, sometimes I worry they're going to stop trying to help me
by Anonymous xxx.xxx.249.166
June 19, 2013
Cooper makes up dishonest charges and tries to submit them to your insurance. I called with an emergency tooth extraction. They made an emergency appointment the same day but when I saw them, they told me my blod pressure was too high and told me to go home. They then decided to bill my insurance as a check up. My insurance denied it because I only get one check up every 6 months and I already had one a month earlier with my dentist, which they are not. They refuse to change what they submitted and now my account is in collections. They aren't very nice either. Don't go to them, there are plenty of other oral surgeons around
by Shaun xxx.xxx.187.127
May 07, 2013
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Was this provider's office clean?
Yes everything was neat and sterile
by Anonymous xxx.xxx.250.71
December 21, 2012
Was there annoying music playing while you waited or during your visit?
Yes, it was annoying
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did they follow up with you after your appointment?
No, but they said they were going to!
Does this provider leave you on hold for a long time when you call?
All the time! I think I got a gray hair while I was waiting
Did you feel safe in this provider's care?
Absolutely Not!
by steve xxx.xxx.91.50
December 17, 2012
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Was this provider friendly?
Yes
Does this provider remember you by name?
Sometimes, but not always
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
by Anonymous xxx.xxx.40.94
November 20, 2012
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.139.150
September 11, 2012
Did you feel safe in this provider's care?
Yes
Did this provider have reasonable prices?
They were decent, but not very affordable
Does this provider have helpful information available online?
No, just a basic listings page
Did you leave the office feeling satisfied with your visit?
Yes
Did they follow up with you after your appointment?
No. I still haven't talked to them.
by Anonymous
December 04, 2011
Did this provider's staff seem to respect him/her?
Absolutely not. They were always complaining about him/her
by Anonymous
November 21, 2011
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Map and Directions
2 Plaza Drive, Sewell, NJ 08080