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Metropolitan Dental Center

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Metropolitan Dental Center
Metropolitan Dental Center
(16 Reviews)
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4664 West Walton Blvd (Waterford TWP) Waterford, MI 48329
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Consumer Feedback

(16 Reviews)
Service
4 star average for Service
Environment
5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
2 star average for Value
BUYER BEWARE!! I should have run after the first six months of being treated like a 3rd class citizen. My daughter was never given any of the services promised in the initial consultation and received subpar service only after complaining. Both Jody and Vickie were very rude, and I was told, "that I wasn't an orthodontist, didn't know the language and should have just put them on myself!" After paying thousands of dollars for spacers, an expander (that never fit) and four brackets, they told me that was all I was told I was getting for my $4000. I have never felt so disrespected and scammed by a professional service and all of my life. Very disappointing. This is how African Americans are treated, I guess Metropolitain Dental didn't think my daugther deserved a full mouth of braces.
by Yvette xxx.xxx.91.231
May 15, 2023
They need new workers or these workers need some serious customer service training. I received the rudest customer service today and my parents have been coming here for 10 yrs as cash paying patients. My dad needed 3 teeth pulled and I spoke to someone there and asked them to develop a plan to extract and replace my dad's teeth. After the procedure, I asked the heavy set girl with long blonde hair if she could reverse my dad's cash payment and use my debit card instead, she rolled her eyes at me, reversed the transaction and threw the money on the counter. I called her out on her rudeness and she was embarrassed but that was uncalled for. Afterwards, i asked what the plan was and no one knew what to do next. No x-ray was done, they didn't even know what he was going to need, so I don't know what they are doing there but a mouth x-ray should have been done first. Now they want to set up another appointment to do the mouth x-ray and find out how to replace the extracted teeth but because of the cashier's rudeness and their unprofessionalism, my parents will be going somewhere else and not spend another penny here.
by D. xxx.xxx.169.85
February 13, 2019
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not really. I had to schedule an appointment for most of my questions.
Did your mouth feel clean after your appointment?
Yes, my mouth felt clean after my appointment
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Definitely not, I wasn't given information until long after my procedure had been finished
Does this provider treat every client equally?
Sometimes, but not all the time
Was this provider's office too loud?
Yes, they need to move to a quieter location
by Anonymous xxx.xxx.1.103
January 07, 2014
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Do you feel that you could have received better service somewhere else?
No, I don't think so
Was this dentist's staff friendly?
Yes
Was it easy to make an appointment with this provider?
Yes
Was this provider argumentative or easily angered?
No, they were very calm and understanding
by rochellemi xxx.xxx.72.9
October 29, 2013
Did your teeth cleaning feel rushed?
No
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Is this provider easy to reach in an emergency?
No. It took me several times to get through.
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
Did you experience unnecessary pain during your visit?
Yes, I wasn't comfortable at all
by Anonymous xxx.xxx.138.170
July 01, 2013
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Absolutely! They explained everything in detail and made sure I understood before my procedure
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by Cls83 xxx.xxx.102.47
February 01, 2013
Did the staff call you to remind you about your upcoming appointment?
Yes, they called me a few days before my appointment
Does this provider offer flexible appointment times?
Yes
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Did this dentist thoroughly examine your teeth?
Yes, they examined my teeth thoroughly
by Anonymous xxx.xxx.138.170
December 14, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Mikey xxx.xxx.182.233
August 22, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by jojo xxx.xxx.1.103
July 11, 2012
Technician who cleaned my teeth there was the best. SHE has been doing it for 20 years or more. Then , the Dentist - Male, strong, drilled my tooth for filling , and caused problems , tooth cracked a week later , I went back and they said I'd need a cap to fix it.... I was dissappointed and never went back .
by Anonymous xxx.xxx.159.20
May 15, 2012
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Map and Directions
4664 West Walton Blvd (Waterford TWP), Waterford, MI 48329