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Kent City Dental Center

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Kent City Dental Center
Kent City Dental Center
(9 Reviews)
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52 South Main Kent City, MI 49330
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Consumer Feedback

(9 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
3 star average for Expertise
Staff
2.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
1 star average for Value
Would you recommend this dentist to others?
Yes
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Does this dentist use current and safe equipment?
Yes; the equipment is very advanced!
by Anonymous xxx.xxx.177.201
May 23, 2013
Did you experience unnecessary pain during your visit?
No
Did this provider listen to your input and concerns?
Yes
Did this provider prominently display their diplomas or business license?
Yes
Did this provider use excessive foul language?
No
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
by Anonymous xxx.xxx.4.27
March 25, 2013
I Visited this office based on a referral from another patient. Since then, the person who referred me has packed up and RUN out of this office.

RUDE staff (You know who you are, OLD LADY)
I was told "They were doing my a FAVOR by fixing my teeth."
Little do they realize, I was doing THEM a favor by parking my car in front of their office.

I would NEVER recommend this dentist. They all need remedial training in customer service.

They don't treat their clients equally at all, and only make time for their favorite clients. If they didn't like me, they didn't make time for me.

I'm sure I should never return. The staff made me feel like I was bothering them. They are rude and unfriendly.
by CB xxx.xxx.2.22
December 20, 2012
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
by JMS xxx.xxx.9.2
November 20, 2012
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.234.102
June 29, 2012
They were rude and only in it for your money. I was late once, I rescheduled and came in and spent $ 960.00. Missed my cleaning appointment they set for 6 months later and they charged me!!!! NO CUSTOMER SERVICE AT ALL.....They would rather have the 30 dollars, that they don't even tell you they will fine you, rather than keep you as a customer.
by anthony xxx.xxx.116.33
May 22, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.192.10
February 14, 2012
Did you leave the office feeling satisfied with your visit?
Completely!
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Was the dental equipment clean?
Yes
by Anonymous
November 13, 2011
Do you feel that you could have received better service somewhere else?
No, I don't think so
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
by Anonymous
September 13, 2011
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Map and Directions
52 South Main, Kent City, MI 49330