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Rajiva Tirtha, Dr.

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Rajiva Tirtha, Dr.
Tirtha Rajiva & Lewis Randall DDS
(19 Reviews)
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103 West Clinton Street Durand, MI 48429
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Consumer Feedback

(19 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this dentist provide helpful oral health techniques you could practice at home?
Yes
Did this dentist practice good oral hygiene?
Yes, I could tell they practiced good oral hygiene
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
by Anonymous xxx.xxx.245.159
January 15, 2014
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
by Jackie xxx.xxx.67.4
March 11, 2013
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Absolutely! They explained everything in detail and made sure I understood before my procedure
Did you experience any unnecessary pain while your teeth were cleaned?
Not at all, they always make an extra effort to make sure I'm comfortable
Did this dentist pressure you to get any unnessary dental procedures?
Not at all! They always have my best interest in mind
Did this dentist answer all of your questions?
Every question I had was answered thoroughly
by Julia Savage xxx.xxx.130.81
December 26, 2012
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
by Anonymous xxx.xxx.9.228
December 05, 2012
Great care as far as Dr. Tirtha goes! My children have gone to him for a long time. However, due to his billing staff, nobody in our family will EVER go there again! Our chiildren have Medicaid and Blue Cross. Our son had reached his limit on services for the year that Blue Cross would pay, so Medicaid would pick up the rest of his bill. The only problem with that is that his medicaid had been, unbeknownst to me at the time, canceled. Dr. Tirtha's billing staff supposedly verifies Medicaid eligibility BEFORE seeing patients. For some reason, according to Melissa, who works there, the person who was supposed to verify my son's eligibility that day, didn't. So, now they are sending me a bill for $1,234.00! Melissa has been so rude to me. First she told me that yes, they are supposed to verify insurance and she doesn't know why the other girl failed to do that and that she would try to "figure something out with the doctor". Then, during the next phone call, she told me that "services were performed and verifying insurance is just a courtesy we offer" and that the bill is now my responsibility. Well, if it is a courtesy they offer, they why didn't they do it??? I would have appreciated them extending that courtesy to me! I have spent countless hours on the phone between Department of Human Services, Delta Dental, Healthy Kids, and Dr. Tirtha's office for months now trying to get THEIR mistake fixed to no avail! I have sent a form in to DHS to try to get this bill paid by Medicaid since the Medicaid being canceled was a computer error. I have heard nothing as of yet from them and now Dr. Tirtha's office is threatening to send me to collections!!! I was told by a lady who works at Delta Dental that it is the responsibility of the billing people to make sure that the insurance is verified before seeing the patient. THEY failed to do that. I didn't know his Medicaid had been canceled! Do not trust the people who work in Dr. Tirtha's office! They do not do their jobs and it will cost your family money!
by Tracey Malachowski Funk xxx.xxx.53.246
November 20, 2012
Did you experience excessive oral pain after you left your appointment?
Not at all! I felt fantastic when I left
Did your mouth feel clean after your appointment?
Definitely! It felt more clean than it's ever felt!
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Have the fillings, crowns, or veneers you've received lasted?
Yes, they lasted as long as they were supposed to
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.93.45
October 31, 2012
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
by Anonymous xxx.xxx.49.169
October 30, 2012
Does this provider always put the customer first?
Yes, they always put customers first
Did this provider have an entertaining selection of waiting room magazines?
Absolutely! They were very entertaining!
Was this provider late to your appointments?
No, they were on time
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by kelly french xxx.xxx.35.89
October 19, 2012
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Would you refer this provider to a family or friend?
Yes
by Anonymous xxx.xxx.98.119
September 21, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.60.127
May 10, 2012
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Map and Directions
103 West Clinton Street, Durand, MI 48429