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Aspen Dental

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Aspen Dental of Portland, ME

Portland, ME

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Aspen Dental
Aspen Dental
(9 Reviews)
> Get Phone Number & Directions
1036 Brighton Avenue Portland, ME 04102
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Consumer Feedback

(9 Reviews)
Service
5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3 star average for Recommended
Value
1 star average for Value
I come up from Massachusetts to get my dental care at the Brighton Ave. Aspen Dental facility. The customer service person who set my appointments was extremely accommodating to my travel plans, and I felt like she was a neighbor by the time we were through. I find the dentists to be honest about what I need, even encouraging me that they did not agree with the findings of another dentist who had suggested about $4,000. of work. Instead, they said I just needed some minor work done, some issues were nonexistent and another could wait for considerable time and might even be optional. What a relief, No pressure. I waived the setting up of a cleaning appointment in 6 months and did not even get any objections. Work was careful, attitudes were concerned/ professional, the place was clean and cheerful, and they even take my dental discount plan. No flak, just care, care, care. That's why I travel up to Portland from Mass! Have not found a combination to equal this team anywhere in the Northern Mass./Nashua NH area.
by Carolyn M. N. xxx.xxx.2.19
October 28, 2013
Aspen Dental is very adamant about advertising emergency care... however when trying to be seen for my dental emergency, the best they could do was an appointment 10 days later or to come sit in the office and hope someone doesn't show up for an appointment. In order to provide emergency care, there must be a dentist actually available for patients with emergencies, which is not a feature that Aspen Dental actually provides. They told me I was welcome to sit in the dentist office from 4-8PM on Mondays or 1-5 PM the rest of the week and hope someone could see me, but that it was very busy and it wasn't likely. ??????? And who has time to sit for hours on end without knowing whether or not they will be seen....
by A xxx.xxx.239.163
November 28, 2012
Extremely unpleasant experience. Customer service representative on the phone was very friendly and helpful but that's about it with the positive things. Appointment itself was a nightmare. All of sudden I got all kind of dental problems that require VERY expensive treatment. I spent more time with billing personnel than with dentist. They offered me payment plan and credit card which probably could have been useful if I actually NEEDED any of those treatments. I went to another specialist because I was alerted by the pushiness of the billing staff and because I just couldn't believe everything is bad to the extent it was described by Aspen specialist. Didn't regret it a bit.
I would never visit them again. I was very disappointed. All Aspen is caring about is money, patients are not priority at all. I would suggest everyone to avoid them at all costs.
by Roy xxx.xxx.1.33
July 09, 2012
The staff was terrible. Unfortunately I went in with an abscess tooth. My face was swollen, and I was in TERRIBLE PAIN. The man working behind the counter who took my payment was so rude to me. As I was walking away to be seated I heard him laugh with the other girl "well if you don't neglect your teeth than you won't be in pain". After asking him how long the wait would be. As I was leaving he said very loudly in front of everyone, I hope you don't wait so long to come into the dentist, with a very snide smile It was very embarrassing and I could not believe they treated me that way. I was in such pain I just let it all slide....The dentist did NOT explain things very well, and was frustrated with me when I asked questions. It was the first time I have ever got a tooth pulled. I am 30 years old....I will NEVER go there again. If you are looking for compassion, understanding, and good dentist you should look elsewhere because you will NOT find it at ASPEN DENTAL!
by Tracy xxx.xxx.171.14
February 27, 2012
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Does this dentist use current and safe equipment?
Yes
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous
January 03, 2012
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did this provider answer all of your questions?
Yes
by Anonymous
September 21, 2011
Did you leave the office feeling satisfied with your visit?
Yes
Did this provider have an entertaining selection of waiting room magazines?
No, there weren't many to choose from
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Did this provider thoroughly explain the risks and benefits of your treatment?
I think so
Was this dentist's staff friendly?
Yes, they went above and beyond
by Anonymous
September 21, 2011
Does this provider give unbiased advice?
Definitely not! It was obvious they just wanted to make money!
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Is this business handicap-accessible?
Yes, it was handicap-accessible
by Anonymous
September 13, 2011
I loved how gentle and careful they were while they were flossing my teeth. My gums didn't bleed at all. They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. The waiting room here is spacious. I never feel like I have to sit too close to someone or that it is overcrowded.
by Pete
June 28, 2011
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Map and Directions
1036 Brighton Avenue, Portland, ME 04102