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Steven Bornstein, DO

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Steven Bornstein, DO
Family Medicine Associates
(11 Reviews)
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74 Main Street Medway, MA 02053
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Consumer Feedback

(11 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Does this provider treat their staff well?
Yes, they treat their staff with respect
Does this family doctor use current and safe equipment?
Yes
by Anonymous
October 03, 2011
This provider has helpful information available online, which is really convenient. They have a good website and online presence. They have really great customer service here. They always put their customers first, regardless of the situation. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I haven't seen any coupons or discounts for this provider's office, but I haven't really looked. They never mention anything about promotions when I'm there.
by Mike
September 22, 2011
Did this provider use excessive foul language?
No
by Anonymous
July 07, 2011
Would you recommend this provider to others?
I Already Have
by Anonymous
July 06, 2011
Does this family doctor use current and safe equipment?
No; the equipment needs to be updated
Were you able to relax during your appointment?
No, I was on edge
Was this provider argumentative or easily angered?
Somewhat, they didn't want to listen to almost anything I said
Does this provider give unbiased advice?
Not really. It felt like they just cared about making money.
by Anonymous
June 28, 2011
I love how attentive they are here. Even when notified that they have a personal phone call, they always wait to take it later. Their full attention is always on me and it makes me feel special. I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something. I really admire them for being more than willing to ask for help from other professionals in the field when they don't have an answer to my question. They aren't even slightly arrogant, and I'm confident they always have my best interest at heart.
by Spike
June 24, 2011
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Anonymous
June 16, 2011
I was in awe at the level of service I received. They completely surpassed all my expectations and I will absolutely be going back. I was amazed at how wonderfully they treated each of their staff members. They were so appreciative and thankful. I've never seen any employer treat their staff better, and it made me want to come back that much more. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. The staff didn't seem to know a whole lot about the company they worked for. Every single time I'd ask them a question, they'd refer me to someone else. It was very frustrating.
by Lisa Mariotti
June 14, 2011
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Was the waiting area spacious?
Yes, extremely spacious
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
by Anonymous
May 09, 2011
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
by Anonymous
March 08, 2011
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Map and Directions
74 Main Street, Medway, MA 02053