I'm so glad that I lucked into an appt w dr greenberg and stepped way outside of my comfort zone by seeing a male dr. He is very thorough, gentle, knowledgeable and takes his time with you. He actually listens to what you have to say. He doesn't cut corners and explains everything thoroughly. I felt very comfortable with him and very thankful to have been paired up with him just by chance. I have nothing but great things to say about him.
Everyone here is so friendly and helpful. Dr. Greenberg is excellent. The receptionist and everyone makes you feel right at home. Colleen has helped me a lot over the years. The professionalism from everyone in this office is overwhelming.
I am 25 years old, newly married, and a well educated professional in the community. I am posting my letter below that will give understanding to my low score for this practitioner and her office. I would never recommend Dr. Tramontana or Mid Atlantic Women's Health Center to any female who desires to be treated like an individual with feelings and problems unique to them.
Dear Dr. Tramontana,
I am writing to express my deepest dissatisfaction with the care I received by you and your staff during my appointment on Friday, August 9th. Gynecological exams are already an uncomfortable experience for most women. However, stress and worry could be reduced by a pleasant and courteous staff. I arrived ten minutes early for my 1:00 appointment and was the only patient in the lobby. The receptionist's window was open and I did not even receive a glance or a kind hello as I signed in. Already from the beginning I felt uneasy.
When my name was called my husband and I stood up only to be told that he could not come back to the appointment. This is the second time he has accompanied me and we were told "he can come back later". This is a complete lie. At my last visit I was getting tested for an abnormal pap smear. I had to undergo the painful procedure alone and only wanted my significant other there to hold my hand. But no, I was told he could not come. At this visit on Friday I decided to be more persistent with my request and after doing my weight and urine sample I was told again "he can come back later". At this point I felt like I needed to negotiate and said if he could not be back for the exam I at least wanted him there for the discussion. The staff said I would have the exam first and when I questioned why there would be no conversation first she only ignored me. At this point I was angry. My comfort should not be a negotiation but rather a priority of your practice.
Shortly after changing you entered the room and I received a brief handshake and introduction. You never asked how I was doing or why I had come to see you that day. I get my gynecological exams by my primary care physician. Therefore, the only reason why I come into your office is if a problem exists that she cannot treat. This should have been noted in my chart prior to you seeing me. You began the examination and I started share the details of the four yeast infections and bacterial vaginosis that I have dealt with since April. This was not at your request but my own doing. I talked about the symptoms including the pain and irritation. I talked about the lifestyle changes I had made to help prevent these from occurring again. During the entire examination I relayed all of my concerns to you without even a response. When you were finished and without recognition of all the information I shared, you sat on your stool and talked about who to contact for the results as you would be off that Monday. I had to ask you if there would be a conversation about these reoccurring infections and you smugly asked "what discussion would you like to have?" Not only did you make me feel like an animal getting examined by a veterinarian you completely disregarded my feelings, my concerns, and my health.
Attempting to hold back my tears I began to tell you about the pain I experience during intercourse to which you gave me understanding of my concern. However, my question about the painful burning I get at the end of intercourse, you only chalked that up to me having an allergy to my husband's semen; even though I explained the burning began when the infection symptoms first started. You had no advice for this problem, only "women have to deal with it". Being a newlywed this was not the delivery I was hoping for. I asked about my husband and if he was carrying the infection and giving it back to me and you said it is unlikely. After I was done what felt like me rambling about these problems and questioning out loud why this was occurring you bluntly delivered the "diagnosis" that some women get reoccurring infections which can continue for a lifetime. You were unsure of why this would come on at any point in a healthy women's life. At this point I doubted your expertise because that was your only reasoning and when I began to tear up you remained cold and distant. You told me about the suppressants that women can use to manage the infection, wrote the prescriptions, and walked out. I sat on the examination table and silently cried.
It is my belief that Mid Atlantic Women's Health Center does not want to allow men to accompany their significant others during appointments. Twice now I have been told "he can come back later" and no staff has offered to bring him. If I had known that men would be asked to sit and wait in the lobby I would have never come to your office. The issues I was being seen for not only affects me but affects him as well. As I said I am newly married and if I can handle my new husband seeing me in a paper gown and having my legs in stirrups then I have the right to ask him to accompany me. If this is your policy you should post a sign in the lobby.
The only two parts I was pleased with was your thorough examination and the checkout process because the staff at the first counter was very friendly. However, I have never felt so disregarded by a practitioner. Your quick introduction, your lack of compassion and care, and your mediocre inquisition left me feeling even more confused and upset. The only reason why I made an appointment with you twice is because my mother referred me and spoke highly of you and your expertise. Sadly, I did not leave with the same opinion.
Therefore, not only will I not be returning but I will also be making my experience known to my female friends, family members, and acquaintances. I will be posting this letter on any website where you and your practice can be rated. My hope is that I can keep another female from entrusting her concerns to you and your practice.
I hope that my letter inspires you and your staff to put the patient first.
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