Lawrence Schieken, MD

Lawrence Schieken, MD
Comprehensive Asthma & Allergy 10085 Red Run Blvd. #106 Owings Mills, MD 21117
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Consumer Feedback

(10 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Recommended
4 star average for Recommended
Value
5 star average for Value
VERY POOR CUSTOMER SERVICE IN THE OWINGS MILLS OFFICE.
I scheduled my first appointment for 1 pm today and arrived on time. After waiting for over 45 minutes, I was informed that the Dr.Schieken had NOT ARRIVED in the office as yet. I was told he was on his way and asked to wait. As a new patient, I expected the office staff to be courteous and let me know at 1pm or shortly after I arrived, that the doctor was running late. No one mentioned anything. One nurse forgot my appointment all together; as she mentioned that she told the doctor, his first appointment was at 1:45.
I understand things happen and people run late, but to say nothing at all and have patients just wait for 45 minutes, is unacceptable. It shows no respect for the time of others. I was not the only person in the waiting area.
I was very disappointed. I would NOT recommend any new patients to visit this office.
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Was this allergy-asthma specialist friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did this provider have an entertaining selection of waiting room magazines?
Yes
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Does this provider offer flexible appointment times?
Yes
Was it easy to make an appointment with this provider?
Yes
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait quite a while
Does this provider ever overbook appointments here?
Sometimes, they should allow for more time in between appointments
Does this provider treat their staff well?
Yes, they treat their staff with respect
Are you going to visit this provider again?
Sure
Does this provider remember you by name?
Sometimes, but not always
Does this provider treat their staff well?
Yes, they treat their staff with respect
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Did this asthma - allergy specialist use current and safe equipment?
Yes
Do you feel that you could have received better service somewhere else?
Probably, I wasn't impressed
Was the waiting area spacious?
No, but I can always find a seat
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not really. I had to schedule an appointment for most of my questions.
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Does this provider welcome questions?
Yes, they don't mind answering my questions
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did you experience unnecessary pain during your visit?
A little, but it was bearable
There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. I will definitely refer my friends and family here. They were great and I think more people should know about them. I had to wait for a little while after I arrived for my appointment, but I've had to wait longer at other places. I've never seen anyone who is more respected by their staff. The entire staff only had great things to say about working there, and it made me want to return all the more. I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time.
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