It's very interesting being a patient of a concierge doctor. I wasn't sure what to expect. For the most part, I have unhurried office visits, but there have been many times where I have been rushed. A rushed visit isn't a perk. Wait time becomes longer and longer, yet the office is empty of patients. The office has more staff than patients, which brings up another unique feature. Concierge practice started off small and now they are like any other office with many staff who do nothing. The feeling of this office is like their old setting many years ago. Beautiful office. Excellent care only by the doctor. He looks out for our well being. He takes care of our health. He is the only one who cares for us.
Excellent doctor and concept with the MDVIP model. For being an unhurried office, patients are rushed. It is very difficult to get an appointment within 24 hours. Doctors are always gone. With a light load of daily patients, we find it odd that they are busy and need multiple vacations from the office. The waiting area is nice and quiet. Never filled with waiting patients. Music is loud when playing. The staff keeps their areas cluttered. Unprofessional dress code for the office. Football and baseball jerseys and t-shirts are inappropriate. Staff should wear the same uniform and well groomed.
We've been going to Dr Monaco for a long time. We've seen a lot of changes, both good and bad. Dr Monaco is available to us when we need him. Fortunately, we've never needed him after hours, but we have the comfort of knowing he is available at a moment's notice. He listens and we have good discussions. He explains problems very well. It's been difficult to get the same day appointment when needed. We usually have to wait a week. I would suggest that when patients have to wait, Dr Monaco make contact by phone. There is a possibility problems could be taken care of within minutes saving an appointment and time. We are all busy, but with a concierge practice, he shouldn't be very busy, compared to many years ago with his past practice. He's very knowledable and many of us go directly to him with our questions. We don't have a high regard with any of the employees. They are uneducated youth. The office is very nice. It could use new paint or even new plants to brighten up the place. They need to clean their desk areas nightly before they go home. Messy desks are not attractive when we enter the reception area. Coats hanging on the back of the chairs are also not attractive. Messy hair, sloppy dress, chomping gum are also not very attractive. Dr Monaco and Dr Davis are regarded high by their peers and their patients. They need to respect their patients like patients respect them. They need to listen a little more to patients. We see and hear more than the two of them. They are tuned out and removed from what goes on in the office. It would be interesting to know what takes place when the doctors are not in the office. Office should be quiet without doctors and patients. My guess would be play time. Unprofessional appearances. Dr Monaco and Dr Davis are educators and have skills like no other. They make a great team.
Dr Monaco is the best. He has a great bedside manner. He knows his field of practice. I have no doubt he continues to read to keep up with the latest treatments, tests, and medications. The concierge practice took a little getting used to, but realizes how beneficial 24/7 connection with the doctor is or how easy it is to get an appointment. I'm guessing there is a problem with employees. I haven't been in for awhile, but when I was in, a few times this year, there were several new employees. None of them seem to be the cream of the crop. They look very shady to be working in an upscale internal medical office. Office was nice when they first moved in, but could use some sprucing up. The new smell is gone and now it's the smell of poor hygiene. We were pleasantly surprised to receive birthday cards from our doctor. It would be extra nice if we would receive more than just birthday cards from him. A card wishing us well or even a thank you for visiting. We feel the cards should come, be signed, directly by the doctor and no one else in the office. The employees don't know us and with changes that we have seen with employees, a personal note from the MD only in our cards would be more meaningful than from an office full of people we don't know and they don't know us. Five stars for Dr Monaco. We would recommend him to everyone who wants a doctor who cares and is passionate about your health.
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