The Denture Place

The Denture Place
The Denture Place 175 Decatur Road Mcdonough, GA 30253
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Consumer Feedback

(23 Reviews)
3.5 star average for Service
4.5 star average for Environment
4.5 star average for Expertise
3.5 star average for Staff
3.5 star average for Recommended
4 star average for Value
It's a filthy, dirty place. It's like they never clean. The dentist I saw was rude and made me feel like a bother every time I went in. Her assistants are rude also. I was never made to feel welcome. The exam rooms definitely need a make over, nothing ever seems to be working right. They skip steps to do things faster, which means mistakes and horrible work. I was never happy with the way my teeth looked and fit! And if I had problems, I was made to feel like I shouldn't even be there. If I wanted what THEY wanted me to want, then it would be fine, but I was the patient, they should have tried to make me feel welcome at least ! I don't think they really ever tried to please me. I felt like I was a pain. When my bottom partial broke they even made me feel worse. I left and went to Aspen Dental in Griffin and got another one and was treated like family! I wish I would have found them in the very beginning! It's a very clean astablishment. The office staff and dr.s are so very pleasant. I should have complained to the owner or office manager about how rude my dentist was. She is also VERY heavy handed.
Received an attitude from the receptionist Alana when asking about procedures. when I asked her how long she had worked there she basically told me "none of my business". When I came in the door she did not acknowledge my presence. Very unprofessional!
Did this dentist pressure you to get any unnessary dental procedures?
No, they never pressured me
Was this dentist's staff friendly?
If you need dentures don't go here. I had the same set for 40 years and they were just worn out. I got new ones there in 2011. In 2013 I was eating rice when I noticed one tooth had fallen out. I could not find the tooth and they charged me $150.00 to replace it. When I complained that it never should have come out they were very rude to me. The other day another tooth fell out while eating chicken. Fortunately I found it and super glued it back in. Now I am always afraid one is going to come out. How embarrassing that would be if it happened in public. I would not recommend this place at all. Very poor workmanship.
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait quite a while
Does this provider treat their staff well?
Yes, they treat their staff with respect
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Was it easy to find parking at this provider's office?
Yes, it was convenient
Was this provider's office too cold?
No, it was fine
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Were you able to watch TV during your dental procedure?
Yes! I was able to choose between watching TV or reading a magazine
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did this dentist practice good oral hygiene?
Yes, I could tell they practiced good oral hygiene
Does this provider give unbiased advice?
Did you leave the office feeling satisfied with your visit?
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
I've visited the McDonough location before and it was ok. The dentist are great but the older lady at the front desk is rude. I called today to get some info and as I'm asking her questions she is talking to someone else in the background. Never once did she ask me to hold on or anything, and she wasn't helpful at all. I will never return to this office again
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Was the chair you sat in during your dental procedure comfortable?
Yes, it was comfortable
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Did your gums bleed excessively after your appointment?
Yes, but it stopped within a few hours
Was the toothpaste used during your cleaning enjoyable?
Kind of, but it could have been better
Did this provider's staff seem to respect him/her?
Kind of, but not very much
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