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Salomon Israel Dds PA

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Salomon Israel Dds PA
Salomon Israel Dds PA
(25 Reviews)
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2025 35th Avenue Ste. A Vero Beach, FL 32960
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Consumer Feedback

(25 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
I was referred to Dr. Isreal by my regular dentist for an impacted wisdom tooth. I contacted Dr. Israel’s office the week of November 5 2018 and had to wait about a month for just a consult. In that time the tooth became more irritated so I called the office to see if they could see me sooner as the tooth was starting to present issues. The rescheduled my appointment for one (yes, you read that right - ONE) day earlier. At the consult on December 3, 2018 I was treated wonderfully by the assistants and Dr. Isreal was pleasant enough if not slightly rushed. He agreed the tooth needed to come out as it had started poking through the gum and was “a breeding ground for infection” (his words.) The earliest appointment they had available was January 15th. About a week after that consult the impacted wisdom tooth became very inflamed and my face swelled up. Extremely, extremely painful. I called the office with what has now become an actual emergency. THEY REFUSED TO SEE ME. The woman who answered the phone told me “there is absolutely no way to be seen before mid January.” I asked what the protocol for emergency patients was. She replied I could try calling the “other oral surgeon in town” and that she would talk to Dr. Isreal to see if he would prescribe an antibiotic to “help calm it down.” Several hours later I received a call back that she had spoken to Dr. Isreal and that he “didn’t want to prescribe anything” but they would put me on a list as a priority if someone cancels. I ended up in the emergency room. The manner in which Dr. Israel and his team handled a true emergency of a patient who they KNEW to have a problematic tooth, who DIAGNOSED the problem themselves, was not only wrong but cruel. Stay away from this practice at all costs. UPDATE: I just went in person to cancel the January 15th appointment. Not only was the appointment already cancelled (😳) but as I was explaining my reasons for canceling to Stacy, the receptionist (who to her credit was being very polite) another woman behind the desk inserted herself, uninvited, into the conversation and insisted that I would not have been refused service “without a good reason.” When I pressed her for why an emergency would not be considered “a good reason” she simply blinked at me. She then went on to say “I’m sure you’re a nice person” (whatever that’s supposed to mean or how that’s relaveant to a medical emergency is beyond me) but there was no way the events happened in the way I was saying it did. She proceeded to condescendingly “apologize” for offending me. I explained I wasn’t offended, I was NEGLECTED which was promptly dismissed by this woman. I reminded her that Dr. Isreal only has two shots at erasing negative reviews left on Vitals.com (the first review I left disappeared and when I contacted vitals.com they explained that docs have two “just because” chances to erase negative reviews - I’m assuming this is what happened) and that I will continue to leave the true story of my encounter until it sticks (vitals.com only allows you to review the same doctor once a month). The conversation was going nowhere so I left. This was such a terrible, dangerous, UNNECESSARY experience.
by ldesposati xxx.xxx.187.4
January 04, 2019
Both of my daughters had their wisdom teeth out by Dr. Salomon, he was thorough, the staff was friendly and they were in and out.
by Zomad xxx.xxx.11.162
September 28, 2017
Awesome experience all around.
by Carolina M xxx.xxx.98.120
December 03, 2014
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Absolutely
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Did this provider spend time asking questions and listening to you?
Definitely
Does this provider treat their staff well?
Extremely well
Did the staff keep the temperature in the waiting room pleasant?
Yes
by Anonymous xxx.xxx.2.146
November 17, 2014
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Absolutely
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
by Anonymous xxx.xxx.23.93
November 12, 2014
Dr. Israel removed my wisdom tooth, as well as doing reconstructive work on my daughter. I would not go to anyone else for oral surgery!
by Janet M xxx.xxx.187.196
September 01, 2014
Was this provider's staff friendly?
Yes, they went above and beyond
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Was this provider's office too loud?
No, it wasn't too loud
by Anonymous xxx.xxx.160.253
January 27, 2014
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Were you able to relax during your appointment?
Yes, I was completely at ease
by Anonymous xxx.xxx.151.153
January 02, 2014
Everyone from the front office to the assistants and the dentist was very professional. They took the time to explain the proceedure and made every effort to make me comfortable. The office was clean and well maintained. Dr. Isreal is a very knowledgable man and very professional. I will definitely go see him again if the need arises and will recommend him to others.
by Artsy xxx.xxx.160.91
December 11, 2013
Were the staff members able to answer your questions?
Every time I asked the staff a question, they referred me to someone else
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
by Anonymous xxx.xxx.16.2
November 04, 2013
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Map and Directions
2025 35th Avenue Ste. A, Vero Beach, FL 32960