Susan Blankenship Dmd

Susan Blankenship Dmd
Susan Blankenship Dmd 8686 131st Street Seminole, FL 33776
Add a Review

Consumer Feedback

(11 Reviews)
4 star average for Service
4 star average for Environment
4 star average for Expertise
3.5 star average for Staff
4 star average for Recommended
3 star average for Value
Were you able to relax during your appointment?
Yes, I was completely at ease
Did this dentist give you your invoice promptly?
Yes, they gave me one when I asked
Was the waiting area spacious?
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Was it easy to make an appointment with this provider?
Did this dentist answer all of your questions?
No, I left confused and frustrated
Did this provider wear an obnoxious cologne?
Yes, it was almost unbearable
Was it easy to make an appointment with this provider?
No, it took a while
Was this provider late to your appointments?
Sometimes, it was a little frustrating
Was this provider's office too cold?
Yes, I was starting to get numb
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Does this provider welcome questions?
Yes, they don't mind answering my questions
Did this dentist offer you anesthetic when appropriate?
Yes, they offered me anesthetic when appropriate
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Did this provider seem irritated to be working with you?
No, they were polite
They took my child back without me, which is fine and I understand BUT I never got to speak with the dentist! It was my 2 year old's first appointment ever and I had two important questions. I called the office afterwards and they promised the dentist would call back and she never did. I asked the pediatrician my questions and the pediatrician said the dentist is the one who needed to answer them and that legally she should have spoken with me at the time if the visit (and I believe my insurance was billed for "counseling" but obviously I wasn't counseled). Recently the office called to reschedule a follow-up and I mentioned that I was still waiting for a call back (months have gone by) and I again said that I had concerns that I wanted to speak with the dentist about. The office staff said "I see the note right here for her to call you. I don't know why she hasn't yet. Ask to speak with her at the follow-up." Maybe she is the best pediatric dentist ever but I have no idea because I can't discuss my child with her. I'm debating on giving her another try vs. finding someone else. I don't want the same thing to happen when I come in for follow up.
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Was the water they used during your teeth cleaning a comfortable temperature?
Yes, it was fine
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this provider have reasonable prices?
The first time I called Dr. Blankenship's office I spoke to Linda and explained that my child was scared of the dentist office and that we had been asked to leave several dentists in the past. When I went to the appointment, they took over because I had given them the information they needed in advance. I'm am extremely grateful for this and now my child can go to the office on their own and to the orthodontist on their own. So communicate upfront what you need and talk to Linda. She's the best.
I have a mentally and physically handicapped child. He doesn't understand what going to the dentist is all about. He was terrified. Three times I've seen them and each occassion has been the same. They seemed to do an OK job of keeping him calm enough to clean his teeth, but parents are not allowed to go back with thier children. So I have no idea what it was like back there behind closed doors.
They are always running very late, each time I visited them I had to wait an hour, or more, past my scheduled appointment time.
Three times now they have told me they would schedule him back in for a deep cleaning, They said they would call me after they got approval by my insurance. They never call. I called them after a bit of time had elapsed and they wanted to see him in for an initial evaluation and consultation again. So we went back in and the exact same thing happened. "We will call you" and then they never do.
I think they need to over haul their office staff. The dentist is pretty good, but the front desk and office staff could really use some guidance and professionalism. They always seem confused, cluttered, harried and flustered. And the chaos carries over to the patients and their families. Sadly, I must see a Dentist who can handle a severely handicapped child, and Dr. Blankenship is my only option in this area. If I had the choice, I would seek a different dentist.
Did this provider answer all of your questions?
Was this provider's staff friendly?
Was this provider's office easy to locate?
Fairly Easy
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Was the toothpaste used during your cleaning enjoyable?
Absolutely, it was fantastic!
Was this provider willing to stay open late to accomodate your needs?
No, they close exactly on schedule despite any circumstances
Was this provider late to your appointments?
No, they were on time
Add a Review