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Carl Lee II, MD

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Carl Lee II, MD
Ear Nose & Throat Institiute Of Southern Illinois
(70 Reviews)
> Get Phone Number & Directions
19 Wolf Creek Dr Swansea, IL 62226
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Consumer Feedback

(70 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
by Anonymous
September 06, 2011
Did this ENT Otolaryngologist consider your input when deciding on a treatment method?
Absolutely, they took everything I had to say very seriously
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did this provider answer all of your questions?
Yes
by Anonymous
July 18, 2011
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Was this provider's staff friendly?
Yes, they went above and beyond
Does this provider offer any coupons, discounts or promotions?
Yes, they always have specials going on
by Anonymous
July 14, 2011
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Was this provider's office too loud?
No, it wasn't too loud
by Anonymous
July 06, 2011
I was so relieved when they offered me a remedy for my condition.Before I knew it I was feeling better. They weren't very understanding or caring, and they didn't show empathy for my situation. I could tell I wasn't their primary concern. I was happy with the chairs they had in their waiting area. They were so comfortable that I didn't mind waiting. They don't really take that extra step to make me feel special. I'm just another client to them. I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. The staff is rude and care nothing about the patient. They never answer phones and sit and gossip all the time
by C. Smith
June 28, 2011
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider have an entertaining selection of waiting room magazines?
Yes
by Anonymous
June 27, 2011
Did this provider prominently display their diplomas or business license?
Yes
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
by Anonymous
June 24, 2011
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did this provider seem irritated to be working with you?
Somewhat, they could have been kinder
Did this provider rush your appointment?
Yes, I barely had any time to ask questions
by Anonymous
June 23, 2011
They made the extra effort to make sure every question and concern I had was addressed. One of the first things I noticed about this business was the level of detail and attention to make the building handicap-accessible. Even the bathrooms were designed to be accessible with doors wide enough to accommodate wheelchairs and grab bars in the stalls. You could tell they really made an effort to accommodate people with all different needs. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated. I've been places before where they were argumentative and angry, so I was nervous that I would encounter that here as well. Instead, they were very calm and understanding the entire time. I could tell they really care about everyone who visits them.
by tednbarb
June 21, 2011
I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a huge staff that's very knowledgeable and qualified. I was happy with the chairs they had in their waiting area. They were so comfortable that I didn't mind waiting. It was very easy to get an appointment. They have a very flexible schedule and get me in quickly every time. Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last appointment. They are so thoughtful and amazingly sweet, I just love this place.
by suedz2
May 13, 2011
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Map and Directions
19 Wolf Creek Dr, Swansea, IL 62226