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Brian O'Shaughnessy, MD

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Brian O'Shaughnessy, MD
Dreyer Medical Clinic West Aurora Office
(6 Reviews)
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1870 W Galena Blvd Aurora, IL 60506
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Consumer Feedback

(6 Reviews)
Service
4 star average for Service
Environment
3.5 star average for Environment
Expertise
3 star average for Expertise
Staff
1 star average for Staff
Recommended
2.5 star average for Recommended
Value
4 star average for Value
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did this provider have an entertaining selection of waiting room magazines?
Absolutely! They were very entertaining!
Is this provider's business conveniently located?
Yes, it is very conveniently located
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
by Anonymous xxx.xxx.180.136
March 06, 2013
Does this provider have helpful information available online?
No, just a basic listings page
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Did this provider have reasonable prices?
Yes
by Anonymous xxx.xxx.68.138
January 09, 2013
Did this provider's staff seem to respect him/her?
Absolutely not. They were always complaining about him/her
Did this provider have an entertaining selection of waiting room magazines?
Not at all! They were boring and outdated
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
by Anonymous xxx.xxx.90.198
October 02, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.64.234
May 21, 2012
Was there annoying music playing while you waited or during your visit?
Yes, it was downright irritating!
Were you able to relax during your appointment?
Yes, I was completely at ease
Were the waiting room chairs comfortable at this provider's office?
Not really
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
by Anonymous
July 02, 2011
My experience with this neurologist has been average. Appointments are usually quite brief, consisting of little more than a few questions about how I'm feeling. This lackluster experience is exacerbated by the fact that the support staff has been generally unhelpful. For example, in a recent attempt to renew a prescription before running out of medication, I was asked to supply the receptionist with the name of the medication and the precise dosage. I told her the name, and I told her the dosage was "six capsules daily," but I added that, not having the medication with me at the time, I was uncertain whether the capsules were 50mg or 100mg. I asked her if she could open my file to tell me what was prescribed on the last occasion, and she refused. I was told that the patients are expected to supply the doctor with this information. When I pointed out that I only had a few days of the medication left, and needed to get the prescription processed, she nonetheless left me to wait until I returned home that evening to get the dosage amount, losing another 24 hours before I could call the office again the next day. Even when I talked to a nurse, pointing out how simple it would be to help me out and simply open my file to let me know what the doctor had prescribed, I was told, "Yes, but then the doctor would have to do that for case after case after case..." Given the amount of money a patient pays for medical care, you might think that a simple request for information would be something the support staff would be willing to handle, but in this case, it was not -- "customer service" became "self-service."
by Patient061293
November 08, 2010
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Map and Directions
1870 W Galena Blvd, Aurora, IL 60506