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Maria Al Basha, MD

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Dermatologists

Edgebrook Dermatology

Rockford, IL

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Sycamore, IL

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Maria Al Basha, MD
(111 Reviews)
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1639 N Alpine Rd Ste 380, Edgebrook Dermatology Rockford, IL 61107
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Consumer Feedback

(111 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
Their office was pleasant. I had an appointment, and they called and rescheduled it but I eventually got in. The doctor and her assistant were very qualified and knowledgeable, but the front desk staff is pretty slow. I will refer my friends and family here, as Dr. Albasha took the time to answer all of my questions. I think more people should know about them. I haven't seen any coupons or discounts for this provider's office, but I haven't really looked. This was my first visit to Dr. Albasha.
by Anonymous xxx.xxx.109.113
July 03, 2013
Do you feel that you could have received better service somewhere else?
Probably, I wasn't impressed
Is this provider willing to pursue advice from other providers when necessary?
No, and they didn't want me to seek anyone else's opinion
Was this provider late to your appointments?
No, they were on time
Were you able to relax during your appointment?
Not really, I was a little uneasy
Does this provider give unbiased advice?
Not really. It felt like they just cared about making money.
by Anonymous xxx.xxx.5.140
July 01, 2013
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
by Anonymous xxx.xxx.7.107
June 19, 2013
I usually just go to someone else in the area because I can't count on them ever. Not only did they not welcome my questions, they just dismissed them as unimportant. I felt like they didn't really care about helping me. They definitely favor certain clients, and make an extra effort to help those clients. It's shocking how little they seem to care about customer service. From my experience It appears as if customers are never put first here. The staff is incredibly rude and seem to care more about themselves. Every time I come here I feel so unwelcome as soon as I enter the door. Dr Al Basha appears to only be concerned about the money and will try to eek out every bit she can. she was a no show for one of my appointments but the staff said she didn't really need to be there - then her office called me to schedule an appointment to see her. When I came for that appointment neither her staff or the doctor herself could tell me why I was there! But -- they still billed my insurance for that visit. Very odd.
by Anonymous xxx.xxx.115.28
June 18, 2013
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this dermatologist answer all of your questions?
Yes
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
by Anonymous xxx.xxx.85.209
May 20, 2013
Was this provider's staff friendly?
Yes, they went above and beyond
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.137.99
May 08, 2013
Was this provider late to your appointments?
No, they were on time
Does this provider have a good professional reputation within your community?
Absolutely not, they are not trustworthy at all
Was this dermatologist friendly?
Not really
Did this provider listen to your input and concerns?
No. I wasn't listened to at all!
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
by Anonymous xxx.xxx.209.183
April 27, 2013
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Does this provider remember you and your circumstances at every appointment?
Yes
by Anonymous xxx.xxx.135.115
April 18, 2013
Did this dermatologist answer all of your questions?
Every question I had was answered thoroughly
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Was this provider's office clean?
Yes everything was neat and sterile
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous xxx.xxx.37.192
April 09, 2013
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Were the waiting room chairs comfortable at this dermatologist's office?
Extremely comfortable; I could have fallen asleep
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Were you able to relax during your appointment?
Yes, I was completely at ease
by Christine xxx.xxx.87.162
March 16, 2013
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Map and Directions
1639 N Alpine Rd Ste 380, Edgebrook Dermatology, Rockford, IL 61107