I have been to Hitchcock a few times now and I have no issue with the service they have provided. Straight forward, normal dentistry. My issue came about during my most recent visit where upon arriving, I let both the receptionist and the dental assistant know that my insurance has changed. During my effort to find and present my specific insurance information, I was told not to worry and ushered into my appointment. After my cleaning, I returned to the receptionist to settle up. Upon doing so, we realized that in fact my new insurance was not applicable. We further discussed the issue and realized that my health insurance provider (separate) was whom they worked with and if I could switch my dental over to that plan, we could have the visit covered. After making the effort to do so I then was told by Hitchcock that this switch had occurred AFTER the service they provided (knowing beforehand my insurance had changed) so I would then need to pay a full, uninsured price of $200+ for my cleaning. As consolation, they would offer me a 10% discount noting that their prices "where already so low". I understand that I should have initially contacted them before to check and make sure my new insurance would provide coverage and I failed to do so. I also understand that the office failed in proceeding with service without making sure the new insurance was appropriate as I had hoped they would. Therefore, I would expect some flexibility in this scenario. Instead, I was given a cold, business transaction leaving me feeling taken advantage of and swindled for the cost of a yearly check up. This sort of scrooge-like transaction surprises me of a company whose very own webpage states that "Our customers are extremely important to us, and our friendly staff makes certain you are 100% satisfied." I think it's safe to say that this practice values their customer's satisfaction for no more than $200. Unfortunately I have learned a lesson and will be looking for a new dental practice.
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