Swan Family Dental

Swan Family Dental
Swan Family Dental 2436 Foothill Boulevard Suite A Calistoga, CA 94515
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Consumer Feedback

(4 Reviews)
4.5 star average for Service
4.5 star average for Staff
5 star average for Recommended
5 star average for Value
5 star average for Expertise
I have been to Hitchcock a few times now and I have no issue with the service they have provided. Straight forward, normal dentistry. My issue came about during my most recent visit where upon arriving, I let both the receptionist and the dental assistant know that my insurance has changed. During my effort to find and present my specific insurance information, I was told not to worry and ushered into my appointment. After my cleaning, I returned to the receptionist to settle up. Upon doing so, we realized that in fact my new insurance was not applicable. We further discussed the issue and realized that my health insurance provider (separate) was whom they worked with and if I could switch my dental over to that plan, we could have the visit covered.
After making the effort to do so I then was told by Hitchcock that this switch had occurred AFTER the service they provided (knowing beforehand my insurance had changed) so I would then need to pay a full, uninsured price of $200+ for my cleaning. As consolation, they would offer me a 10% discount noting that their prices "where already so low".
I understand that I should have initially contacted them before to check and make sure my new insurance would provide coverage and I failed to do so. I also understand that the office failed in proceeding with service without making sure the new insurance was appropriate as I had hoped they would. Therefore, I would expect some flexibility in this scenario. Instead, I was given a cold, business transaction leaving me feeling taken advantage of and swindled for the cost of a yearly check up.
This sort of scrooge-like transaction surprises me of a company whose very own webpage states that "Our customers are extremely important to us, and our friendly staff makes certain you are 100% satisfied." I think it's safe to say that this practice values their customer's satisfaction for no more than $200. Unfortunately I have learned a lesson and will be looking for a new dental practice.
Was this provider helpful about using your insurance coverage?
Absolutely yes
Did you leave the office feeling satisfied with your visit?
Did this dentist practice good oral hygiene?
Definitely! They had one of the brightest smiles I've ever seen!
Was this dentist's staff friendly?
Yes, they went above and beyond
Did this dentist give you your invoice promptly?
Absolutely! They gave me my invoice before I had even asked for one
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did the staff call you to remind you about your upcoming appointment?
No, but I didn't need a reminder
Was this provider late to your appointments?
No, they were on time
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
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