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Rena Robbins, MD

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Rena Robbins, MD
(9 Reviews)
> Get Phone Number & Directions
621 S Nova Rd Ormond Beach, FL 32174
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Consumer Feedback

(9 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
5 star average for Value
EXCELLENT!!! Takes her time with patients, addresses issues, very efficient, detail oriented, caring. Dr. Robbins quality is beyond expectation, would highly recommend. Office, Waiting room, Bathroom very clean.. Lobby area, very clean but old. This is not a "meat processing" where you are in and out, this Dr. is true.
by Rita Lunney xxx.xxx.156.196
February 19, 2015
Did you leave the office feeling satisfied with your visit?
Yes
Would you recommend this family doctor to others?
I Already Have
Was the wait time for your appointment reasonable once you got to the office?
Absolutely
Does this family doctor use current and safe equipment?
Yes; the equipment is very advanced!
Was this family doctor's staff friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.85.158
February 28, 2014
Was it easy to find parking at this provider's office?
Yes, it was convenient
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not really. I had to schedule an appointment for most of my questions.
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous xxx.xxx.50.109
December 27, 2013
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
by Bill xxx.xxx.41.146
September 12, 2013
Just a warning, they do not adhere to the customer is always right policy no matter what the situation is. They never listen to customers complaints and argue with them instead of trying to correct the situation. That's just bad business. It never fails how long I have to wait on hold when I call them. I'm always put on hold forever and I find myself not even wanting to call. They never made any effort to follow up with me after my visit and it made me feel very unimportant. I know they see a lot of patients, but when you say you're going to follow up, you should. I would never refer any of my family and friends to go here. If I had know how terrible they were I never would have gone.

Although Dr Robbins seems to be a nice person and a good Dr. She is less than professional as is her staff in getting documents in a timely manner - this 1 document has been requested weekly and is much needed in order to get my mother into a safe facility. They know of her condition and are putting her at risk of her safety and well being. Her receptionist has rudely hung up the phone on me while I was requesting info.
by B Markel xxx.xxx.229.77
November 28, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.57.71
July 12, 2012
Does this provider remember you and your circumstances at every appointment?
Yes
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Was this family doctor friendly?
Yes
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous
January 20, 2012
They do such a great job of never overbooking appointments, even though they are extremely popular. I know for a fact that they have lots of business, but I've never had to wait a long time in a crowded waiting room like other places I've been too. One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time. One of the first things I noticed about this business was the level of detail and attention to make the building handicap-accessible. Even the bathrooms were designed to be accessible with doors wide enough to accommodate wheelchairs and grab bars in the stalls. You could tell they really made an effort to accommodate people with all different needs.
by Samy Ghaly
November 24, 2011
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Were the waiting room chairs comfortable at this provider's office?
Yes
by Anonymous
March 31, 2011
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Map and Directions
621 S Nova Rd, Ormond Beach, FL 32174