They never left me for an extended period of time and I never felt ignored. They are nice but WAY overbooked and the staff is clearly overworked. They should really allow for more time in between appointments if they want to keep any business. They're really great about taking their time with me, and they don't mind answering my questions. I've never felt like an annoyance to them no matter how many questions I have. I knew I was getting top-of-the-line treatment when they told me about what they learned at the latest conference they attended, and how they were incorporating that knowledge into the practice. I love that they never cancel their appointments last minute here. I can always count on them to be there for me.