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James Castner, MD

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James Castner, MD
Primary Eye Care Ctr
(36 Reviews)
> Get Phone Number & Directions
1080 Day Hill Rd Ste 301 Windsor, CT 06095
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Consumer Feedback

(36 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
I went to the office to get a prescription for contact lenses. The assistant went through all the tests and was very thorough. The doctor came in and checked my eyes with a bright light after they were dilated.

My only issue with this visit was that I went in to get contact lenses. I informed them that I was going to buy my lenses at Costco. They seemed to be irritated that I wasn't going to buy from them. I thought they were going to be cool about it anyways and gave me a prescription. When I went to Costco to get my contacts, they informed me that the doctor had given me a prescription for eye classes and that I could not buy contact lenses.

This was the whole purpose of the trip. If you cannot provide the services that I require then tell me to go elsewhere. I don't need my time wasted.

I'll be calling them on Monday to get this corrected. If not, there will posts like this everywhere you find Primary Eye Care on the internet.
by JP xxx.xxx.173.181
April 11, 2015
Would you recommend this provider to others?
I Already Have
by Anonymous xxx.xxx.123.133
October 21, 2014
Was this provider friendly?
Extremely Friendly
Would you recommend this provider to others?
I Already Have
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did this provider show attention to detail?
Absolutely
by Anonymous xxx.xxx.195.194
July 15, 2014
Was this provider's staff friendly?
Yes
Were the waiting room chairs comfortable at this eye care office?
Yes
Does this provider use current and safe equipment?
Yes
Was this provider friendly?
Yes
Would you refer this provider to a family or friend?
Definitely
by Anonymous xxx.xxx.140.197
May 30, 2014
Was this provider's staff friendly?
Yes, they went above and beyond
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Anonymous xxx.xxx.123.135
May 27, 2014
Does this provider maintain a professional appearance?
Yes
Was this provider friendly?
Polite Enough
Does this provider take that extra step to make you feel special?
Not really
Would you recommend this ophthalmologist to others?
Yes
by Anonymous xxx.xxx.99.11
March 10, 2014
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Does this provider have helpful information available online?
Yes
Was it easy to make an appointment with this provider?
Yes
by Anonymous xxx.xxx.175.52
December 04, 2013
Did you experience unnecessary pain during your visit?
No
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider have reasonable prices?
Yes
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
by Anonymous xxx.xxx.120.112
June 04, 2013
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Do you feel that you could have received better service somewhere else?
Probably, I wasn't impressed
Was this provider's staff friendly?
Yes
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
by Anonymous xxx.xxx.110.75
April 28, 2013
by Anonymous xxx.xxx.24.226
April 10, 2013
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Map and Directions
1080 Day Hill Rd Ste 301, Windsor, CT 06095