Steven Wilson, MD

Steven Wilson, MD
In Your Best Interest Medical Clinic, Inc. 1201 Brookside Ave Redlands, CA 92373
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Consumer Feedback

(15 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
Everyone at In Your Best Interest Medical Clinic is courteous, helpful and friendly. I have been very pleased with their level of care.
Would you recommend this doctor to others?
I Already Have
Was this doctor's staff friendly?
Yes, they went above and beyond
Does this doctor use current and safe equipment?
Yes; the equipment is very advanced!
Was this doctor friendly?
Extremely Friendly
Did this Provider let you know upfront what the approximate cost of the services would be?
Absolutely
Dr. Wilson at In You Best Interest has greatly improved the quality of my life since I have started seeing him. His focus on your whole wellness is amazing and has really helped me in so many ways.
Did this doctor answer all of your questions?
Every question I had was answered thoroughly
Did you leave the office feeling satisfied with your visit?
Completely!
Was this doctor friendly?
Extremely Friendly
Was this doctor's staff friendly?
Yes, they went above and beyond
Were you satisfied with your appointment with your provider?
Yes
Was this doctor's staff friendly?
Yes, they went above and beyond
Was this doctor friendly?
Extremely Friendly
Did this doctor answer all of your questions?
Every question I had was answered thoroughly
Would you recommend this doctor to others?
Yes
Does this provider maintain a professional appearance?
Yes
Did this provider seem up-to-date with the current advancements in their field?
They seemed to know enough
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Was it easy to find parking at this provider's office?
Yes, it was convenient
Does this provider promptly return your phone calls?
Not really. I usually have to wait a long time
Were the restrooms well-stocked at this provider's office?
No, they needed to make more of an effort to stock them
The office itself is in a quaint old building in Redlands-not the usual doctors office. Dr. Wilson himself has a good bedside manner and is willing to answer questions. He ordered an MRI for the back problems I have been in agonizing pain over for which I was very thankful. However, I received a call several days later saying my insurance had denied my MRI (1 day before the scheduled appt). Upset at my insurance because I am barely able to walk I contacted our benefits manager at our company and asked him to contact our insurance which he promptly did. It turned out that the insurance did not deny the MRI-they were waiting for Dr. WIlson to call them back and verify the issues I am having. After finding this out I called Dr. Wilson's office to ask if he could please contact them as it had been several days and my problem is only getting worse (likely a herniated disc based on X-rays at urgent care since Dr. WIlson's office couldn't get me in soon enough). The staff there told me that since Dr. Wilson's office was switching to a new system where you have to pay extra (something around $900) to be a patient of his and I had not opted in to that program (many other of his patients hadn't either), he would not be taking the time to respond to my insurance so I could get the MRI. I am still a patient of Dr. Wilson's through the end of the month and this type of care is unacceptable. I would not suggest going to an office where the staff are so obviously uncaring, especially when lost time could cost you long term health problems (in my case possible nerve damage).
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Did this provider prominently display their diplomas or business license?
Yes
Does this provider promptly return your phone calls?
Yes
Was the waiting area spacious?
Yes
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places. This provider has so much helpful information available online. They have an impressive website that's easy to use, with forms that you can fill out before your appointment. They also have a great online presence in multiple directories. Their primary concern is my safety and comfort, and they always take the time to address every concern of mine immediately.
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