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Steven J Laband MD Pc

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Steven J Laband MD Pc
Steven J Laband MD Pc
(23 Reviews)
> Get Phone Number & Directions
3102 E Indian School Rd Suite 130 Phoenix, AZ 85016
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Consumer Feedback

(23 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Value
3.5 star average for Value
Would you recommend this provider to someone who asks for a referral?
Yes
by Anonymous xxx.xxx.105.35
April 17, 2014
This is what I love about Dr. Laband:
- he treats you like a person, not just a way to make money, by taking time to answer questions and go over all different options
- he stays up-to-date on gynecology research
- other doctors respect him -- not just the anesthesiologists he works with, but he was also in Phoenix Magazine's Best Doctors list for 3 years
- his office staff are the nicest people who are great at responding and working with you and insurance
- he's a good surgeon

Let me give background first: I had two emergency room visits, before I finally went to the Mayo Clinic and spent a lot of money (Mayo is out-of-network for my insurance) to finally find out that the root of my problem was a very large fibroid that was affecting my other organs. However, I could not afford to pay the out-of-network prices for gyn surgery at Mayo, so I had to do a lot of research to find a doctor that took my insurance and whom I trusted.

First of all, Dr. Laband is very busy because he's just so good. However, when I explained that I really needed to see him quickly and gave them copies of my medical reports, their office got me in within 2 weeks. In my first appointment, he spent 1.5 hours with me to explain all the options and do an exam. He was very gentle and gave me a list of options to consider.

I did see another gyn who does robotic surgery because I wanted to consider that as a less-invasive procedure, but because I really trusted Dr. Laband's experience and how he stays up-to-date on gyn research, I ended up going back to him to get a hysterectomy. Based on his advice, we decided to try to shrink the fibroid through drugs, and his office worked very closely with me to find a way to get the meds since my insurance would not cover it. They went above and beyond in assisting me!

Dr. Laband spent an hour to answer any questions in the pre-op appointment, called me the night before the surgery to answer any more questions and let me know what to expect, and came in early to talk to me before surgery. He made sure I recovered and gave a complete update to my family in the waiting room, even mentioning small minutiae like a small rash where the epidural was attached. He visited me in the hospital the next day and gave me a photo of my operation. It's been a week and I'm recovering very well. I've already recommended two other friends to see him!
by Lynne C xxx.xxx.101.134
October 16, 2013
Did this provider thoroughly explain the risks and benefits of your treatment?
They were explained, but not thoroughly
Does this provider welcome questions?
Yes, they don't mind answering my questions
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did this provider rush your appointment?
No
by Anonymous xxx.xxx.74.225
July 31, 2013
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
by Anonymous xxx.xxx.55.242
May 23, 2013
Did this provider use excessive foul language?
No
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Was the waiting area spacious?
Yes
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
by Dana Anders xxx.xxx.189.98
October 29, 2012
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by V xxx.xxx.242.128
October 04, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.21.109
May 03, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.184.102
April 13, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.148.24
April 09, 2012
Did this OBGYN pressure you to use certain birth controls or medications?
No, not at all
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous
March 03, 2012
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Map and Directions
3102 E Indian School Rd Suite 130, Phoenix, AZ 85016