Bob M Rosemark, OD

Bob M Rosemark, OD
360 WASHINGTON ST STOUGHTON, MA 02072
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Consumer Feedback

(9 Reviews)
Service
4 star average for Service
Environment
3.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
I had a very bad experience during a recent visit to Dr. Rosemark's office. The equipment was outdated and antiquated. I got the impression that Dr. Rosemark was in a rush to get me out the door as quickly as possible. He asked me the same questions multiple times, indicating that he wasn't listening to what I was saying.

I had a few specific questions for him and he didn't give me a straight answer or reassure me at all. I felt very frustrated that he was not being attentive to my questions and concerns at all.

Additionally - he ended up charging me more for my contact lenses than we had agreed on when I left the practice. Neither Dr. Rosemark or his wife/office manager Barbara would return any of my correspondence asking for a compensation for this over charge.

I will never go back to this practice and would warn others to stay away if at all possible. I am not usually one to write reviews but I had such a poor experience that I felt it was necessary to let other potential patients know what they might be getting themselves into with this practice!
Did this optometrist provide you with an accurate prescription?
Yes
Was this provider friendly?
Yes
Does the provider's staff maintain a professional appearance?
Definitely yes
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Was this provider's staff friendly?
Friendly Enough
Was this provider late to your appointments?
No, they were on time
Is this provider easy to reach in an emergency?
Somewhat, they eventually called me back
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
The dr. seemed confused, not sure if I just caught him on a bad day. Kept asking the same questions over and over again. Very disappointing,
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Not only do they never postpone my appointment, they always try to get me in as soon as possible. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it. They were by far one of the best I've ever seen in their field. It was obvious that they've been exceeding their clients' expectations for many years. They are so courteous when it comes to offering glasses repairs or adjustments. They'll fix them right in front of you, no waiting necessary.
Did this optometrist provide you with an accurate prescription?
Absolutely, I can finally see well again!
Does this provider welcome questions?
Yes, they don't mind answering my questions
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Could you buy glasses at your optometrist's practice?
Yes, they had a huge selection
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