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Penny Gay, OD

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Penny Gay, OD
(20 Reviews)
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30 LYMAN ST WESTBOROUGH, MA 01581
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Consumer Feedback

(20 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
I got an appointment quickly. I've never had to wait too long. When comparing them to others I have visited for the same condition, they are among the best I have seen. They are always so friendly and welcoming to me during my appointments. They strive to make every patient feel valued and important. They always take that extra step to make me feel special. I always enjoy my appointments here. I've been places before where they were argumentative and angry, so I was nervous that I would encounter that here as well. Instead, they were very calm and understanding the entire time. I could tell they really care about everyone who visits them.
by Anonymous
September 06, 2011
Not only were they able to provide everything they promised me, they went above and beyond and exceeded my expectations. They are always so friendly and welcoming to me during my appointments. They strive to make every patient feel valued and important. They had quite a few interesting magazines, which made my time in the waiting room go by much faster. I felt very safe in their care. I definitely trust them.
by Anonymous
June 27, 2011
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
by Anonymous
June 25, 2011
They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time.
by Anonymous
May 25, 2011
Did this provider have reasonable prices?
Yes
Is this business handicap-accessible?
Yes, it was handicap-accessible
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous
April 14, 2011
Did you leave the office feeling satisfied with your visit?
Yes
Does this optometrist offer glasses repairs or adjustments?
Yes, they always help me out
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by Anonymous
March 23, 2011
Was this provider's office clean?
It was satisfactory
by Anonymous
March 18, 2011
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Anonymous
March 16, 2011
Would you recommend this provider to others?
Yes
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did this provider have bad breath?
Not at all, I didn't notice a smell.
Did this optometrist seem knowledgeable about different types of contacts?
Yes, I was impressed
Was the waiting area spacious?
Yes
by Anonymous
March 11, 2011
I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something. It was very easy to get an appointment. They have a very flexible schedule and get me in quickly every time. Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. It was nice to hear how much the staff respected them. It made me that much more confident that I was under the care of a professional. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all.
by Anonymous
March 07, 2011
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Map and Directions
30 LYMAN ST, WESTBOROUGH, MA 01581