Kimberly J McLeod, OD

Kimberly J McLeod, OD
McLeod Eye Associates, P.C. 567 Southbridge Street, Heritage Mall AUBURN, MA 01501
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Consumer Feedback

(65 Reviews)
4.5 star average for Service
4.5 star average for Environment
4.5 star average for Expertise
5 star average for Staff
4.5 star average for Recommended
4.5 star average for Value
I was really disappointed with how inaccurate my prescription was after visiting them. My vision was screwed up for weeks and I ended up having to go to someone else to finally be able to see properly. They refuse to communicate and really do not care about anything
Does this provider remember you by name?
Never, they can't even remember throughout my appointment
They always dress so professionally here, the entire staff obviously makes an effort to look their best and maintain a very professional appearance. They always make sure to return my phone call as soon as possible. They've never left me waiting. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. It is obvious that their office is cleaned regularly. It was fantastic.
Was the waiting area spacious?
No, but I can always find a seat
Does this provider promptly return your phone calls?
Could you buy glasses at your optometrist's practice?
Yes, they had a huge selection
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Did this provider have an entertaining selection of waiting room magazines?
Absolutely! They were very entertaining!
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