Kimberly J McLeod, OD

Kimberly J McLeod, OD
McLeod Eye Associates, P.C. 567 Southbridge Street, Heritage Mall AUBURN, MA 01501
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Consumer Feedback

(65 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Are you going to visit this provider again?
Without a doubt!
Were you able to relax during your appointment?
Yes
Would you refer this provider to a family or friend?
Yes
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Was this provider late to your appointments?
No, they were on time
Does this optometrist offer glasses repairs or adjustments?
Yes, they always help me out
Did this provider prominently display their diplomas or business license?
Yes
They have a very good professional reputation. I know that I'm under the care of an expert. I got an appointment quickly. I've never had to wait too long.
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Was this provider's office too loud?
No, it wasn't too loud
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Was this provider's office too loud?
No, it wasn't too loud
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Would you recommend this optometrist to others?
I Already Have
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Did this provider rush your appointment?
No
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Just disaster.
They are so courteous when it comes to offering glasses repairs or adjustments. They'll fix them right in front of you, no waiting necessary. When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I was very impressed. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. Not only did I find a parking spot right away, but I knew my car was safe because the spots were designated and close to the entrance.
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