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Zack R Stearns, MD

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Zack R Stearns, MD
(15 Reviews)
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3 AUDUBON PLAZA DR STE 220 LOUISVILLE, KY 40217
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Consumer Feedback

(15 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
3 star average for Expertise
Staff
4.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
4 star average for Value
I have had several surgeries by Dr. Stearns. All were successful and I am about to have knee replacement. As you can see I trust him.
by Mike xxx.xxx.34.145
February 22, 2015
Did you leave the office feeling satisfied with your visit?
Yes
Were the waiting room chairs comfortable at this doctor's office?
Yes
Did this doctor answer all of your questions?
Yes
Was this doctor's staff friendly?
Yes
Was the temperature in the office acceptable to you?
Ok
by Anonymous xxx.xxx.119.57
November 20, 2014
I would NEVER recommend this doctor to anyone! You only see him, if you're lucky, the day of the surgery for about 5 minutes. He doesn't return any calls, whatsoever, & I only left 1 message asking that he call to discuss my husband's care. He prescribed a medication that the nurses were injecting into his I.V. every 2 hours and the day before he was to be discharged, he "coded." ANY Dr. should have known that 3 of my husband's medications were contraindicated with what he prescribed. Then, 2 weeks after having broken 2 bones in his leg & both bones in the back of his ankle, this Dr. expected him to be out of pain with only 8 to 10 days of pain medication & 3 Physical Therapy visits. He also had an infection, aside from the surgery were the steel rod was inserted in his leg, that his Nurse Practitioner didn't even run a blood panel or swab his leg to check for bacteria! It's been a total nightmare!!
by Very Concerned Wife xxx.xxx.167.30
September 02, 2014
I'll definitely be going back. I didn't have a bad experience.
Dr Stearns and staff are very efficient and professional. i have been a long term patient since 2005 and sent co workers to his office.
by Anonymous xxx.xxx.224.67
May 09, 2013
Do you feel that you could have received better service somewhere else?
Probably, I wasn't impressed
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
Does this provider remember you and your circumstances at every appointment?
No. I have to re-explain my circumstances every time
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
by Anonymous xxx.xxx.13.222
April 25, 2013
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Was this provider's office easy to locate?
Fairly Easy
Does this orthopedic surgeon use current and safe equipment?
Yes
Were you able to relax during your appointment?
Yes, I was completely at ease
by Anonymous xxx.xxx.59.77
November 05, 2012
Dr. Zack and his staff were very friendly and appeared genuinely interested in helping the patients.Each treating member of the medical staff invited and answered all questions. the scheduling nurse was attentive to accomodating personal scheduling needs as well as the availability of surgical times and made sure, before we left the office prior to surgery, that the procedure was scheduled at a convenient time for patient and family. When they were dealing with a patient, pesonnel gave their undivided attention. The staff, on the whole, were very conscientious and professional in their collective approach to patient care. I was completely satisfied with the care received and have, on many occasions since, referred Dr. Zack to others in need of orthopedic treatment.
by Wordsmith xxx.xxx.228.130
August 15, 2012
Did this provider answer all of your questions?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Did this provider have reasonable prices?
Absolutely!
by Anonymous xxx.xxx.245.6
May 15, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.253.41
March 12, 2012
Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered.
by PJ
January 25, 2012
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Map and Directions
3 AUDUBON PLAZA DR STE 220, LOUISVILLE, KY 40217