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Bruce W Reid, MD

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Orthopedic Surgeons

Orthopedic &musculoskeletal Cn

Hampton, VA

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Bruce W Reid, MD
(9 Reviews)
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304 Marcella Road Suite B HAMPTON, VA 23666
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Consumer Feedback

(9 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
4 star average for Value
This review is not about Dr. Reid as much as it's about his office and it's terrible customer service. I've not even been able to get in to see him because of what seems to me to be, very poor, unprofessional and negligent customer service.
I initially called and asked if Dr. Reid was taking "NEW" patients. I was told yes. I had severe knee pain/swelling/stiffness. I was given an appointment 2 weeks from when I first called. My appt was Nov. 19. I received a call from Dr. Reid's office within an hour of my appt letting me know that the computers had gone down and she was canceling my appt, but would call me on Tuesday to reschedule. Today is Monday, Nov. 26 and I still have not received a call from this office. I've left several messages between Tuesday, Nov. 20 and Wednesday, Nov. 21. I called today at about 2:45p, Nov. 26 and the answering machine came on. I did not and am no longer leaving v/m msgs for his office. This is straight up customer "NO" service. I will never call his office again.
I wonder if Dr. Reid knows how his potential clients are being treated. I guess I'll never find out.
The Doctor may be good, he was recommended to me by one of my co-workers, but his office appears to be running on empty and/or incompetence. So unfortunate!
by wanda xxx.xxx.23.130
November 26, 2018
The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I'll definitely be going back. I didn't have a bad experience. They go out of their way to make everyone feel equally respected and cared for. It is so refreshing to see a provider that you can tell truly cares about their appearance. They strive to maintain a professional appearance and look their best at all times. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time.
by Anonymous xxx.xxx.224.144
May 21, 2013
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
by Anonymous xxx.xxx.102.34
August 02, 2012
Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen. I was able to relax during my appointment here. Everyone makes sure you are comfortable and at ease. Their primary concern is what's best for me, and they only give me the advice that would benefit me the most.
by Elizabeth Lewis
January 18, 2012
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Was this provider late to your appointments?
No, they were on time
Did this provider have an entertaining selection of waiting room magazines?
Absolutely! They were very entertaining!
by Anonymous
November 11, 2011
Were you able to relax during your appointment?
Yes
Did this provider rush your appointment?
No
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
by Anonymous
June 06, 2011
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
by Anonymous
May 24, 2011
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Was this provider late to your appointments?
Sometimes, it was a little frustrating
Does this provider use current and safe equipment?
Yes
Did this provider have reasonable prices?
Yes
by Anonymous
April 11, 2011
Did this provider answer all of your questions?
Some were answered
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
Are you confident that this provider will continue working with you until a solution is reached?
No, I'm always worried they're going to settle with a solution that isn't the best
by Anonymous
April 05, 2011
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Map and Directions
304 Marcella Road Suite B, HAMPTON, VA 23666