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William Y Chey, MD

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William Y Chey, MD
(9 Reviews)
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222 ALEXANDER ST STE 3100 ROCHESTER, NY 14607
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Consumer Feedback

(9 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
4 star average for Value
They answered my questions and spent a lot of time with me. I didn't feel like they were trying to rush my appointment at all. They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows. I was happy with the staff; they were quite friendly and made me feel welcome. This provider has helpful information available online, which is really convenient. They have a good website and online presence.
by Christine K.
March 05, 2012
Was this provider's staff friendly?
Friendly Enough
Is this business handicap-accessible?
Yes, it was handicap-accessible
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
by Anonymous
November 29, 2011
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
by Anonymous
June 09, 2011
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
by Anonymous
May 19, 2011
I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time. Dr. Chey's assistant, (~2009), was very professional, knowledgeable and kind.
by Deb
April 28, 2011
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider seem irritated to be working with you?
No, they were polite
Are you going to visit this provider again?
Sure
Does this provider treat every client equally?
Yes, they don't show favoritism
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
by Anonymous
March 18, 2011
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Does this provider remember you by name?
Sometimes, but not always
Are you confident that this provider will continue working with you until a solution is reached?
Not really, sometimes I worry they're going to stop trying to help me
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous
March 14, 2011
Did they follow up with you after your appointment?
I had a follow-up appointment, but I scheduled it.
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Did this provider rush your appointment?
No
Does this provider treat every client equally?
Yes, they don't show favoritism
Did this provider answer all of your questions?
Yes
by Anonymous
March 09, 2011
They are always prepared for my appointment and remember everything about me. I never felt as though I was being interrogated or dressed down but I was always treated honestly and with respect. The office is in a decent neighborhood and the building and office are clean. Dr. Chey and his staff are the best in the field as far as I am concerned. He was more concerned about me and my diagnosis than what the insurance company thought I needed and he went to bat for me to get the medication I needed paid for by my insurance company. Unfortunately he is no longer part of the network of providers with my insurance company so I am unable to use him. I would recommend him above all others.
by SMG
March 08, 2011
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Map and Directions
222 ALEXANDER ST STE 3100, ROCHESTER, NY 14607