Chris Serlo, D.P.M.

Chris Serlo, D.P.M.
15201 Shady Grove Rd Suite 102 Rockville, MD 20850
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Consumer Feedback

(67 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Value
4 star average for Value
Dr. Serlo treated my severe hammer toe foot problems with great skill and empathy for ten years in Rockville, MD. For three more years after I moved to Pennsylvania I continued under his care by making the 120 mile round trip. He is a wonderful podiatrist.
I do need surgery to correct a 23 degree left deformity of my foot due to a bunion. Dr. Serlo cannot perform that surgery, but gave me great advice about local doctors who can as well as the benefits/risks of going to a large teaching medical center for the procedure. In the meantime, he scraped out a very painful callous on my baby toe and gave me an injection of cortisone for the underlying bursitis which relieved the pain immediately. The shot was really less painful than the pain I have been living with. And don't tell him that I worked out 30 minutes after the injection. It was great to work out without that toe throbbing,
Do you feel confident that this provider will work with you until a solution is reached?
Definitely
Were the staff members able to answer your questions?
Yes
Was the temperature in the office acceptable to you?
Perfect
Is this provider easy to reach in an emergency?
Yes
Did the staff help you feel comfortable when you called with questions or concerns?
Yes
Were you satisfied with your appointment with your provider?
Yes
Did this provider listen to your input and concerns?
Absolutely
Was the wait time for your appointment reasonable once you got to the office?
Absolutely
Did this provider seem well-trained and experienced?
Absolutely
Did your provider ask enough questions that you felt they took a holistic approach to your appointment?
I was impressed. From the soothing music to the time they spent with me. I definitely knew they took a holistic approach to their service.
Would you refer this provider to a family or friend?
Definitely
Does this provider have a good professional reputation within your community?
Yes
Was this podiatrist friendly?
Very! The most welcoming office I've visited!
Was this provider's staff friendly?
Yes
Did this provider seem current about the latest advancements in their field?
Definitely
Was the noise level reasonable in this provider's office?
Peaceful
Did you feel that your visit with the provider was time well spent?
No
Was the noise level reasonable in this provider's office?
Peaceful
Does the provider's staff try to accomodate your schedule when booking appointments
Yes
Would you recommend this provider to someone who asks for a referral?
Yes
Did this provider seem up-to-date with the current advancements in their field?
Definitely
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes
Was it easy to make an appointment with this provider?
Yes
Were the waiting room chairs comfortable at this podiatrist's office?
Extremely comfortable; I could have fallen asleep
Do you feel confident that this provider will work with you until a solution is reached?
Definitely
Would you recommend this podiatrist to others?
I Already Have
Does this podiatrist use current and safe equipment?
Yes; the equipment is very advanced!
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Does this provider offer flexible appointment times?
Yes
Was this provider's office too cold?
No, it was fine
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
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