We were with Dr. Santos and other Drs in the office for yrs. When we moved out of state he refused to send my son's medical records to the new school. Nevada keeps immunization records online and Drs don't sign cards for parents, so I had no signed record the school would accept. Other Drs in the same office sent over my girls records. But Dr. Santos wouldn't for my boy.. months & endless calls later I finally got them from a records department. Dr. Santos made everything more difficult
I have been taking my children to Dr. Santos since my daughter was born in 2003. He has always answered our questions and done thorough examinations. The only time I have been dissatisfied is when my daughter became very ill and another doctor had to see her, that doctor and her staff were rude and short. Dr. Santos is very good at making my children feel at ease.
The clinic staff is fairly prompt and I have always been able to get a same day appointment when needed. Dr. Santos spends an adequate amount of time with me and seems knowledgeable. I have been somewhat disappointed about what feels like cursory interviews about developmental milestones and what to look for developmentally before the next well child appointment. I'm not a fan of how the clinic handles off hour calls... they have a nurse who i feel is not very professional or polite.
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