Did a staff member acknowledge or greet you when you entered?
                        
                        
                            No, no one seemed to notice I was there
                        
                        
                            Was this provider's office clean?
                        
                        
                            It could have used some cleaning
                        
                        
                            Was it easy to make an appointment with this provider?
                        
                        
                            No, it took a while
                        
                        
                            Did this provider answer all of your questions?
                        
                        
                            Every question I had was answered thoroughly
                        
                        
                            Did the staff make you feel uncomfortable when you called with questions or concerns?
                        
                        
                            No, they didn't make me feel uncomfortable