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Luis Hernandez, MD

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Luis Hernandez, MD
(7 Reviews)
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1817 W BEVERLY BLVD MONTEBELLO, CA 90640
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Consumer Feedback

(7 Reviews)
Service
3.5 star average for Service
Environment
5 star average for Environment
Expertise
2.5 star average for Expertise
Staff
2 star average for Staff
Recommended
3 star average for Recommended
Value
5 star average for Value
Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
Does this provider have helpful information available online?
No, just a basic listings page
Did this provider seem up-to-date with the current advancements in their field?
Not at all, they seemed stuck in the past
Was this provider late to your appointments?
Sometimes, it was a little frustrating
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
by Anonymous xxx.xxx.203.246
May 23, 2013
Luis Hernandez refused to see my son b/c he doesn't have a PPO insurance plan. However the doctor IS listed as an available doctor BOTH PPO and HMO on our insurance roster. When I spoke with my insurance they told me it was the doctor's responsability to request removal from the panel of available doctors. One can only assume he doesn't want his name removed so that he can see the PPO patients but not the EPO patients. That isn't how it works, either you see them all (PPO AND EPO) or you don't see them at all.
Further more, his office staff is extremely RUDE. I basically had to do all the work for them. I had to call my ins co & ask them to fax his eligibility to their office b/c they were going to treat him as a cash patient instead of calling the insurance themselves to verify eligibility. Then after I got the insurance faxed to them the doctor STILL refused to see him b/c he is EPO. Although EPO isn't HMO it is still billed like an HMO insurance. Furthermore the staff said they didn't know why they have his name listed as available. That's b/c he only wants the PPO business and not the EPO/HMO. This is Discriminatory &UNETHICAL health practice. If this is how he behaves towards patients with insurance he doesn't like, imagine how he would treat you/your child/mother/wife/husband for any other reason he doesn't like about your insurance plan. I can't stop people from going to him, but thankfully I can give my opinion. I reported him to my insurance plan & the IPA he is affiliated with & now to the BBB!
by EPO Advocate! xxx.xxx.126.26
May 21, 2012
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous
August 17, 2011
Did this provider seem well-trained and experienced?
Not at all, it seemed like they started yesterday
Does this provider remember you by name?
No, and they don't make an effort to even try
Was this provider's office easy to locate?
Fairly Easy
by Anonymous
July 20, 2011
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous
July 14, 2011
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
June 30, 2011
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
by Anonymous
May 31, 2011
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Map and Directions
1817 W BEVERLY BLVD, MONTEBELLO, CA 90640